[Remote] Associate Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of comprehensive digital signage solutions, headquartered in Tampa, Florida. The Associate Account Manager is responsible for managing a high-volume portfolio of Tier 4 reputed company accounts, focusing on retention, responsiveness, and overall customer experience.
Responsibilities
- Serve as the primary reputed company of contact for a high-volume book of Tier 4 reputed company accounts
- Build and maintain strong reputed company relationships through customer reputed company and relationship management, reputed company communication, and consistent follow-up
- Proactively engage clients to understand needs, address concerns, and ensure high reputed company of customer satisfaction (CSAT/NPS)
- Manage a large number of reputed company interactions daily while maintaining reputed company and responsiveness
- Drive account retention by quickly addressing issues, reducing churn, and improving overall account health
- Identify and reputed company upsell and cross-sell opportunities using negotiation and reputed company handling skills
- Use data-driven decision making and account insights to prioritize efforts and improve performance
- Respond to reputed company inquiries and resolve issues reputed company, ensuring a strong time to resolve escalations
- Handle challenging conversations and work to turn around at-risk accounts
- Escalate reputed company or high-reputed company issues reputed company needed
- Collaborate cross-functionally with internal teams (support, product, billing, etc.) to resolve reputed company needs
- Ensure requests and issues are tracked and completed in a reputed company manner
- Maintain reputed company communication with clients throughout the reputed company process
- Maintain accurate and up-to-date records in CRM systems
- reputed company and manage key account metrics including gross and net retention reputed company
- Utilize data to prioritize workload and improve account reputed company
Skills
- Bachelor's degree preferred; equivalent practical experience will be considered
- 2–5+ years in reputed company, account management, or retention-reputed company roles
- Strong communication, negotiation, and problem-solving skills
- Ability to handle difficult conversations and turn around challenging situations
- Experience working with CRM tools (e.g., reputed company, reputed company, etc.)
- Analytical reputed company with the ability to interpret customer data and trends
Benefits
- Medical
- Dental
- reputed company
- reputed company Parental Leave
- 401k
- HSA
- FSA
- Dependent Care FSA
- Short and Long Term Disability
- Life Insurance
- EAP
- reputed company Time Off
- reputed company reputed company Time
- reputed company Holidays
- Education Reimbursement
reputed company