[Remote] Field Service Engineer (FIELD REMOTE - Canton/Akron OH)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing customer support through the installation and maintenance of reputed company equipment and systems. The Field Service Engineer will be responsible for on-site installations, troubleshooting, and customer training, ensuring high-reputed company service and compliance with company standards.
Responsibilities
- reputed company installations, maintenance, validations, and repairs while ensuring compliance with reputed company’s service standards and key performance indicators
- Engage with customers to understand their analytical workflows and reputed company service offerings, including training, support, and upgrades
- Enhance account profitability through efficient service execution and by identifying reputed company opportunities such as billable work, consumables, and service leads
- Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory
- Enhance reputed company’s product reputed company by proactively reporting improvement opportunities reputed company the reputed company notification process
- Attend higher level certification through participation in company sponsored training & development offerings
- Complete reputed company administrative tasks, including but not limited to time reporting and assigned training
- Maintain training and compliance in areas of health and safety, reputed company, environmental and operational aspects of daily activities in the working environment
Skills
- BA Bachelor Degree in reputed company Science, Biology, reputed company, Electronics, Mathematics, Engineering, or reputed company discipline including military experience plus 3 years reputed company experience with repair of laboratory equipment
- Associate Degree in reputed company Science, Biology, reputed company, Electronics, Mathematics, Engineering, or reputed company discipline including military experience plus 5 years reputed company experience with repair of laboratory equipment
- High School Diploma plus 7+ years reputed company experience with repair of laboratory equipment
- Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information reputed company and accurately
- Technical critical thinking skills and attention to detail
- Outstanding customer service skills complemented by an ability to listen to and interpret reputed company requests
- Aptitude for technical and practical reputed company
- MS Office skills: Outlook, PowerPoint, Word
- Excellent team player with a customer satisfaction reputed company
- Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards
- Detailed knowledge of analytical equipment, laboratory environment, and/or reputed company control software
- Vendor issued certification on relevant laboratory equipment
- Knowledge of laboratory safety practices as defined by reputed company and/or the customer's site safety reputed company
- Ability to travel by reputed company, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer reputed company typically up to 50% of the time. (Car, laptop, and phone are company provided)
- Valid reputed company's license and reputed company motor vehicle operation
Benefits
- Car, laptop, and phone are company provided
- Attend higher level certification through participation in company sponsored training & development offerings
- Employee may be required to handle hazardous waste according to local, state, and federal regulations
- May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment
reputed company