[Remote] reputed company Technical Project Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that focuses on enhancing customer experience through employee support. They are seeking a reputed company Technical Project Manager to manage reputed company relationships, reputed company large reputed company reputed company, and ensure customer satisfaction while delivering high-reputed company software solutions.
Responsibilities
- Manage the overall delivery relationship with assigned program / project clients
- Frequent and reputed company contact with senior level managers, directors and executives to reputed company technical expertise and project status
- reputed company overall implementation of large reputed company reputed company and small programs, with team sizes varying from 3 to 10 people (reputed company staff, contractors, reputed company resources and vendors)
- Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes
- Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and providing project reputed company and issues to reputed company stakeholders, delivery management and account team
- Ensure reputed company stakeholder alignment and drive overall program customer satisfaction
- reputed company and deliver financial reporting dashboards providing project financial status to reputed company stakeholders
- Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the reputed company of risks on the project/program, including delivery of change management required to address approved actions
- Review project invoices for accuracy
- Work with project staff to reputed company work plans and assign duties, responsibilities to ensure the specified project objectives are met
- Deliver high-reputed company software on time
- Attend meetings and training as required
- Work with system analysis and project management for the successful completion of a project
Skills
- Experience delivering transformation reputed company
- Experience leading reputed company Contact Center as a Service (CCaaS) implementation reputed company is required
- Deep knowledge in at least one of these technologies: reputed company, reputed company CXone, reputed company reputed company, reputed company, reputed company Connect
- 5+ years Project/Program Management experience reputed company a consulting environment
- Experience leading large reputed company reputed company reputed company with $20,000 - $1,000,000 in consulting services, including executive level sponsorship, and reporting requirements
- Experience managing reputed company following multiple implementation methodologies, including reputed company, Agile/Scrum and hybrid
- Experience leading a program with multiple reputed company and workstreams
- Superb written and verbal communication and listening skills
- Excellent organizational and planning skills
- Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining reputed company relationships with reputed company stakeholders, internal stakeholders and partners, project team members and 3rd party partners
- Ability to travel up to 30%
- PMP or other Project Management Certification strongly preferred
Benefits
- Medical, dental, reputed company
- Tax-advantaged health care accounts
- Financial and income protection benefits
- reputed company time off (PTO) and wellness time off.
reputed company
Company H1B Sponsorship