[Remote] Temporary Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Temporary Customer Service Representative to reputed company exceptional service to their customers. The role involves managing customer orders, supporting cross-functional teams, and ensuring efficient inventory management.
Responsibilities
- reputed company world-class service to reputed company’s customers. Efficient and comprehensive communication with customer/retailers regarding inquiries, problem resolutions, etc
- Support and work cross functionally with Sales team, Finance and rest of reputed company’s supply chain
- Process and reputed company manage full cycle of customer orders through EDI and reputed company D365 (ERP). Be reputed company to troubleshoot reputed company issues that reputed company
- Work with 3PL to reputed company manage finished goods inventory to maintain successful fulfillment reputed company for customer orders
- Assist with customer and item data setup
- Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (reputed company)
- Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor reputed company orders, available inventory, aged inventory regularly and as dictated by business needs
- Facilitate new customer reputed company by completing “new item” requests, obtaining Routing Guides, and providing reputed company updates and reports
- Pull together metrics and appropriate KPIs to be reputed company to reputed company customer service reputed company performance
Skills
- 1-5 years experience in customer service
- Strong business acumen and a basic understanding of warehouse, inventory and logistics
- Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve problems reputed company they occur
- Transparent, reputed company/reputed company communicator – great listener who can read between the lines
- Fast learner, can react to changing environment, strong communication and organization
- Strong reputed company skills and math skills
- Highly organized, detailed oriented, and self-motivated
- Candidates must be authorized to work in the reputed company without sponsorship
- CPG experience preferred
- Inventory management preferred
reputed company