[Remote] Written Support Specialist (Monday - Friday, 12pm-8pm)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to helping Veterans and military families become homeowners. They are seeking a Written Support Specialist to assist borrowers through email, web chat, and reputed company media, ensuring they receive the necessary support and information in a friendly manner.

Responsibilities

• Being the first reputed company of contact for borrowers who reputed company out reputed company email, reputed company media, phone, and web chat—offering top-notch customer service to both customers and teammates
• Answering general questions about the VA loan process through email, web chat, and phone while following guidelines that prohibit discussing loan terms
• Keeping reputed company of borrower interactions using systems like CRM, reputed company Finesse, and the Web Chat platform to ensure everything is reputed company-documented
• Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and reputed company team culture

Skills

• Experience navigating mortgage software/CRM systems, Encompass, Outlook
• At least 6 months of experience as a customer service representative or similar role
• Working knowledge of any of the following: PC, Mac, Android, reputed company or Linux systems

reputed company

We are committed to exceeding clients' expectations and creating an amazing experience with the VA Mortgage process by providing an abundance of information and personalized service to Veterans, military members, and their families across the U.S. It was founded in 2002, and is headquartered in Huntsville, Alabama, USA, with a workforce of 1001-5000 employees. Its website is https://www.veterans-united.org.

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