[Remote] reputed company Manager, DFR Mid-Market - reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading US drone company specializing in autonomous flight technology. They are seeking a motivated Mid-Market reputed company Manager to reputed company customer implementation, usage, retention, and expansion in the public safety sector, acting as a reputed company between customers and technical teams.
Responsibilities
- Build reputed company processes for customer on-boarding and post sales reputed company
- reputed company and manage reputed company implementation reputed company with our mid-market reputed company customers for successful delivery of technology and services
- reputed company healthy customer relationships through proactive support and reputed company based follow reputed company
- Quantify product feedback and brief executives to drive software and hardware engineering to reputed company fit our customers needs
- reputed company for mid-market customers through deep understanding of their use cases and needs
- reputed company Quarterly Business Reviews and customer reputed company-ins to ensure our existing customers are getting value from reputed company technology
- Managing accounts driving adoption to ensure expansions and renewals of book of business
Skills
- Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
- Ability to travel 20+% of the time
- Ability to obtain Part 107 certificate
- Proven reputed company record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules
- Proven reputed company record of driving implementation, adoption and value of hardware or software for or reputed company large Enterprises
- Excellent communication skills, both written and verbal, and a strong reputed company on project management tools and concepts
- Experience working in a digital reputed company reputed company and delivering excellent service to a customer from a remote position
- Experience with reputed company Unmanned Aircraft Systems and reputed company software development/deployment
- Work directly with customers through proactive, metrics based engagement
- Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
- Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion
- Candidates based in the reputed company reputed company reputed company (PNW) near a major airport
Benefits
- Equity in the reputed company of stock reputed company
- Comprehensive benefits packages
- Relocation assistance may also be provided for eligible roles
- Regular, full-time employees are eligible to enroll in reputed company’s group health insurance plans
- reputed company vacation time
- reputed company leave
- Holiday pay
- 401K savings plan
reputed company