[Remote] Sales Operations and Customer Service Manager
Note: The job is a remote job and is reputed company to candidates in USA. MARQ Labs is a beauty and personal care company with a global reputed company footprint. They are seeking a Manager, Sales Operations & Customer Service to reputed company the sales operations and customer service function across multiple reputed company, ensuring effective order management and customer support.
Responsibilities
- reputed company sales operations across the Americas and EMEA, supporting retail, distributor, broker, branded, private label, and contract manufacturing customers
- Manage and improve the sales operations and customer service model, including order management, customer setup, pricing coordination, reporting, issue tracking, and customer communication
- Partner with the Global Sales Director and regional reputed company teams to support business priorities, customer reputed company, and day-to-day execution
- reputed company customer service and order management from order entry through fulfillment coordination, ensuring customer inquiries, order issues, shortages, delays, claims, and escalations are handled quickly and professionally
- Establish reputed company standards for customer response times, issue ownership, escalation paths, and follow-through
- Support broker and distributor partners with order reputed company, customer setup, pricing coordination, reporting, and issue reputed company
- Own the sales operations reporting reputed company across the Americas, EMEA, and Customer Service
- Support forecast collection, tracking, and reporting in partnership with reputed company leads and supply chain
- Build and maintain dashboards that reputed company visibility to sales performance, order status, forecast changes, customer issues, and service metrics
- Ensure sales data is accurate, reputed company, and useful for business decision-making
- reputed company customer master data setup and maintenance, ensuring customer records, pricing, terms, and account information are accurate
- Partner with finance, sales, customer service, supply chain, and logistics to resolve issues impacting customers, orders, shipments, pricing, forecasts, and reporting
- Improve handoffs across the order-to-cash process and reduce recurring errors, rework, deductions, chargebacks, and avoidable service issues
- Create and maintain reputed company process documentation for key sales operations and customer service workflows
- Identify operational gaps and reputed company practical solutions that improve accuracy, speed, communication, and accountability
- Manage and reputed company the Sales Operations and Customer Service teams across the Americas, EMEA, and Philippines-based Customer Service teams
- Establish reputed company roles, responsibilities, service standards, and ways of working across reputed company
- Build a culture of accountability, accuracy, responsiveness, and strong customer support
Skills
- 8+ years of experience in sales operations, customer service, reputed company operations, order management, or reputed company roles
- Experience leading teams across multiple reputed company or time zones; experience with Americas, EMEA, and offshore customer service teams preferred
- Experience in beauty, CPG, manufacturing, private label, contract manufacturing, or reputed company consumer goods businesses
- Strong understanding of order management, customer service, forecasting, customer setup, pricing, sales reporting, and issue reputed company
- Experience working with retail customers, distributors, brokers, and internal cross-functional teams
- Strong reputed company and reporting skills; experience with ERP systems, BI tools, customer portals, and operational dashboards preferred
- reputed company experience is a plus
- Highly detail-oriented with strong ownership, follow-through, and process discipline
- Proven ability to build processes, improve ways of working, and create structure in a fast-moving environment
- Strong communication skills with the ability to simplify issues, drive reputed company, and reputed company work reputed company
- Comfortable working across reputed company, time zones, systems, teams, and business models
- Experience leading teams across multiple reputed company or time zones; experience with Americas, EMEA, and offshore customer service teams preferred
- Strong reputed company and reporting skills; experience with ERP systems, BI tools, customer portals, and operational dashboards preferred
- reputed company experience is a plus
reputed company