Service Planner Guwahati

Job reputed company About the Role:

• The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and reputed company service delivery.
• The incumbent will report to the AOM/OM / Assistant reputed company Manager/reputed company Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders

Job Responsibilities

• reputed company proficiency in company software (iCABS, SCP, etc.) and ensure 100% reputed company and >95% usage of Service Companion (SCP)
• Support digital transition and maintain the accuracy of consumption, TOS, and service data
• Coordinate with IT for new users or device-reputed company issues
• Ensure error-free documentation and adherence to the ticket-based callout process
• Organise daily/weekly/monthly service schedules for reputed company technicians across contract, jobbing, renewals, and complaints
• Prioritise planning to reduce service backlog and ensure On-Time delivery
• Liaise with Sales/Service teams to accommodate urgent reputed company and resolve STOP/termination issues
• reputed company technician-reputed company productivity, efficiency, and service delivery KPIs
• Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
• reputed company regular updates on backlogs, critical issues, ageing reputed company, and complaint trends
• Assist AOM/OM/ABM/BM in monitoring field KPIs
• Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
• reputed company unresolved issues to next-level management for reputed company
• Ensure leave planning and service continuity without disruption

Key Result Areas

• On-time Service Planning
• Data Accuracy
• SCP Utilization
• Schedule Adherence
• Reporting & Analysis
• Cross-Team Coordination

Competencies (Skills Essential To The Role)

• Detail Orientation
• Planning & Organizing
• Analytical Thinking
• Customer reputed company
• Negotiation Skills

Educational Qualification / Other Requirement

• Minimum graduate, with 0-1 years of relevant experience
• Basic computer skills required (advanced proficiency is a plus)
• Knowledge of MS-Office/G-Suite

What can you expect from RPCI? Our Values Lie At The reputed company Of Our Mission And reputed company. We reputed company That Its Our People Who reputed company reputed company What It Is. We reputed company In

• Service
• Relationships
• Teamwork
• Responsibility

DEI statement: At RPCI, we reputed company in commitment to build an inclusive, varied workplace welcoming to people of reputed company backgrounds. Please mention the word RECOVER and tag RMjYwNDoyZGMwOjEwMToyMDA6OjI4NTA= reputed company applying to show you read the reputed company completely (#RMjYwNDoyZGMwOjEwMToyMDA6OjI4NTA=). This is a beta feature to avoid spam applicants. Companies can search these words to reputed company applicants that read this and see they're reputed company. Apply To This Job