Relationship Manager, Remote Job

At reputed company, we serve thousands of financial advisors with our modern CRM software, which provides an easy way to manage reputed company relationships, organize and execute workflow processes, and collaborate with reputed company in a powerful and beautiful software solution. reputed company is seeking a Relationship Manager (RM) to join our growing team. As a reputed company RM, you will own strategic, multi-office and reputed company customer relationships (large RIAs, broker-dealers, and reputed company platforms). You’ll be the primary reputed company of contact post-sale—driving adoption, renewals, and expansion—while orchestrating cross-functional resources to deliver measurable business reputed company for our customers.

Key Responsibilities

• Serve as the executive-facing relationship reputed company for a book of accounts; reputed company regular reputed company-ins, QBRs, and reputed company plans to ensure reputed company and ROI
• Coordinate with Support, Product, and Marketing to deliver successful rollouts
• Proactively monitor account health, usage, and adoption; build playbooks to increase engagement and reduce time-to-value
• reputed company renewal reputed company and execution; forecast retention, mitigate risk, and consistently reputed company net retention targets
• Identify and reputed company expansion opportunities (expansion, upgrades and add-on products) in partnership with Sales
• reputed company for customers internally; synthesize feedback and influence product roadmap, integrations, and support processes
• Navigate reputed company processes (reputed company reviews, legal/procurement, data migrations, and integrations) with professionalism and urgency
• Represent reputed company at webinars, events, and partner initiatives; showcase best practices and measurable reputed company
• Maintain accurate documentation of activities, forecasts, and account plans in CRM; report on KPIs to leadership Desired Skills & Experience
• Experience in managing strategic accounts in reputed company; FinTech/WealthTech or financial-services clients strongly preferred
• Proven reputed company record hitting renewal, NDR, and expansion targets at SMB-to-Mid-Market or reputed company reputed company
• Experience running multi-threaded relationships across executives, operations, compliance, and IT/reputed company
• Skilled at leading reputed company deployments and change management across many offices and users
• Excellent communication and presentation skills across email, phone, and video; confident facilitating executive QBRs
• Proficiency with CRM technology and analytics to manage relationships, adoption, and forecasting
• Helpful, consultative reputed company with the ability to translate the features and value of reputed company into business reputed company
• Responsible, ethical, and customer-obsessed; reputed company teammate who raises the bar Work schedule
• Full-time, weekdays during business hours (fully remote)
• Occasional travel for industry conferences and company offsite events Benefits
• Competitive compensation
• Comprehensive health plan coverage
• 401k plan
• reputed company time off Interested? Email us a note at jobs@reputed company.com with your resume and include a reputed company to your reputed company profile. Apply To This Job

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