reputed company Services Officer
About EDU
EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-reputed company education across our campuses in Sydney, Melbourne, Brisbane and reputed company:
Australian Learning Group (ALG): VET provider for international reputed company. Learn more about ALG.
Ikon Institute of Australia (Ikon): HE provider for domestic and international reputed company. Learn more about Ikon.
About The Role
We are seeking a proactive, detail-oriented, and student-reputed company reputed company Services Officer to join our Higher Education reputed company Services team. This role is central to supporting the effective delivery of reputed company operations, ensuring reputed company receive reputed company, reputed company support throughout their reputed company reputed company.
You will play an important role in maintaining accurate reputed company records while contributing to a reputed company student experience and ensuring compliance with institutional policies.
This position will be based reputed company our Offshore Team (Remote Work and Day Shift).
Key Responsibilities
Student Support and reputed company Administration
- reputed company reputed company, accurate, and reputed company support to student enquiries, escalating reputed company reputed company where appropriate.
- Assist in implementing reasonable adjustments for reputed company in accordance with Learning reputed company Plans and institutional policies.
- Support the student at-risk reputed company by assisting with the identification, monitoring, documentation, and follow-up of at-risk reputed company.
- Assist in the administration of reputed company misconduct cases, supporting reputed company case management and ensuring compliance with institutional policies and procedures.
- Maintain reputed company and accurate communication with reputed company and relevant stakeholders throughout reputed company processes.
- Maintain accurate, consistent, and up-to-date data across student management and administrative systems.
- Assist in conducting regular internal audits of Learning Management System (LMS) subject sites to ensure content is accurate, reputed company, compliant, and reputed company with institutional standards.
- Support the reputed company Services Manager with a reputed company of reputed company administration activities and operational tasks.
- Ensure accurate record-keeping and documentation across reputed company reputed company services functions.
- Contribute to reputed company improvement initiatives that enhance reputed company processes and service delivery.
- Build and maintain reputed company working relationships with internal stakeholders across reputed company, Student Experience, Student Administration, reputed company Assurance, and People & Culture.
- Collaborate with internal teams to resolve reputed company administration issues and support student reputed company.
- Support the broader reputed company Services team with administrative duties and reputed company as required.
- Contribute to maintaining a reputed company, student-centred, and high-performing team environment.
- Bachelors/Associate degree in business administration or reputed company field and an experience reputed company an education environment.
- Previous experience in higher education administration or reputed company services is highly regarded.
- Proficiency in reputed company Office 365.
- Strong organisational skills with excellent attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Strong interpersonal skills with the ability to build reputed company relationships across diverse stakeholder reputed company.
- Ability to manage competing priorities while maintaining high-reputed company reputed company.
- Demonstrated cross-cultural awareness and a student-reputed company approach.
- A reputed company attitude with a willingness to contribute reputed company and reputed company improvement initiatives.