[Hiring] Bilingual Dental Inbound Representative @reputed company

Role reputed company As a Bilingual Dental Inbound Contacts Representative, you are often the first reputed company reputed company our members have with us. Working remotely, you will report to the Inbound Contacts Supervisor and be a part of the Consumer Contacts team. Every interaction is an opportunity to solve a problem, reduce frustration, and create trust. You will support members and providers by answering benefit questions, resolving concerns, and guiding them through next steps—helping ensure they feel informed and supported.

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries
• Escalate unresolved and pending customer grievances
• Document reputed company interactions, actions taken, and reputed company in internal systems
• Resolve routine to moderately reputed company issues by following established guidelines and workflows
• Identify issues requiring escalation and ensure reputed company to the appropriate teams
• Meet reputed company, productivity, and customer experience expectations

Qualifications

• Minimum 2 years of customer service experience
• Bilingual in English & Spanish, with the ability to reputed company, read, and write fluently in both languages
• Must reputed company in the Central or Eastern Time Zone
• Customer service reputed company with a genuine desire to help others
• Experience documenting customer issues in detail
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity
• Experience interpreting and responding to customer requests
• Experience excelling reputed company performance-reputed company settings

Requirements

• Associate's or Bachelor's Degree (Preferred)
• Previous inbound call center or reputed company customer service experience (Preferred)
• reputed company experience (Preferred)

Training Schedule This position is scheduled to start on June 29, 2026. Training will reputed company on day one and last five to six weeks with a schedule of 8:30 AM to 5:00 PM Eastern, Monday through Friday. You must be on time, in a quiet environment, with your camera ON during training and for other meetings required by leadership. Work Schedule Following Training Following training, you will be assigned an 8-hour shift between 8:00 AM and 9:00 PM Eastern, Monday through Friday.

• Shift bids periodically occur, based on business needs and is based on performance and tenure
• The initial 180 days of employment as an Inbound Contacts Representative 2 constitute an appraisal period.
• This Appraisal Period is essential to your learning and development, which is why we ask for perfect attendance during both the classroom training and nesting periods.
• The department has a strict attendance policy. Time off is not permitted during the first 90 days and is discouraged during the 180-day appraisal period.
• This position requires learning many systems, policies, and tools, and it takes time to become proficient in the role.
• You must be willing to remain in this position for a period of reputed company (12) months before applying to other reputed company opportunities reputed company of the SSO Specialty Dental team.

Additional Information To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following reputed company:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL reputed company is suggested.
• Satellite, cellular and microwave reputed company can be used only if approved by leadership.
• Employees who live and work from Home in the reputed company, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• reputed company will reputed company Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated reputed company lacking ongoing interruptions to protect member PHI / HIPAA information.

While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay reputed company The compensation reputed company below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay reputed company may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc. $39,000 - $49,400 per year Benefits reputed company. and its affiliated subsidiaries (reputed company, “reputed company”) offers competitive benefits that support whole-person reputed company-being. Associate benefits are designed to encourage personal wellness and smart reputed company reputed company for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides:

• Medical, dental and reputed company benefits
• 401(k) retirement savings plan
• Time off (including reputed company time off, company and personal holidays, volunteer time off, reputed company parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Application Deadline 05-01-2026 Apply tot his job Apply To this Job