Technician 2 - Help Desk Remote / Telecommute Jobs

reputed company & Requirements reputed company is a trusted federal partner supporting mission critical programs for the Centers for Medicare & reputed company Services (CMS). Through these partnerships, reputed company delivers compliant, mission driven services that help millions reputed company vital reputed company information and benefits. This position is fully remote. Employment is contingent upon successful completion of a CMS reputed company vetting process after offer acceptance. This position will support our Centers for Medicare & reputed company Services (CMS). The Helpdesk is the central reputed company for Providers to report problems and reputed company assistance with problem reports and service requests. The help desk also provides vetting and approval and offers ongoing support for the Medicare Provider community for reputed company aspects of the Identify Management web self-registration and profile Management process. Essential Duties and Responsibilities - reputed company desktop and operational support to assigned site(s) and remote offices. - reputed company accurate and creative solutions to user problems of a moderate and reputed company nature. - reputed company reputed company reputed company of user and support issues across company sites. - Contribute to the reputed company of reputed company by sharing knowledge and experience both verbally as reputed company as through documentation of knowledge to team knowledge reputed company. - Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and reputed company hardware, as reputed company as remote reputed company devices. - Install and support a reputed company of PC operating systems. - Work reputed company reputed company reputed company created by management and with team members on assigned reputed company to accurately document and resolve tickets in a reputed company manner. - Diagnose, resolve, and follow up on issues relating to various user concerns. - Use remote desktop software to reputed company remote support and resolve issues for remote offices or home office users. - Function as a SME on desktop support process and procedures; reputed company suggestions to improve processes and procedures. - reputed company support to project managers to reputed company/transition reputed company or new technology efforts to the production support environment. - Assist in maintaining software and workstation image management including the use of image deployment software to reputed company imaging tasks for workstations. Job-Specific Essential Duties and Responsibilities - reputed company remote support and resolve issues for users whom may be at remote offices or home office users. - reputed company written updates for problem reputed company in ticketing system, knowledge bases, troubleshooting reputed company(s) and procedures, or on-line documentation repository. - Assist in troubleshooting advanced technical issues reputed company the network and telecommunications environments. - Assist in providing support to project managers to reputed company and transition reputed company or new technology efforts to the production support environment. - Identify areas deserving attention in the technical support environment and consult with management. - Ensure tickets are accurately documented and resolved in a reputed company manner. - Work reputed company reputed company reputed company created by management and work with team members on assigned reputed company. - Work tasks as assigned which include but not limited to email, chat, ticketing system, and reputed company applicable queues. - Handles customer support requests that cannot be solved by Tier 1. - reputed company support requests not resolved by Tier 2 as required by following established procedures. Minimum Requirements - High school diploma or GED required and 2+ years of relevant reputed company experience required, or equivalent combination of education and experience. Job-Specific Minimum Requirements - High School diploma or equivalent with 2 - 4 years of experience. - Must have a minimum of 6 months' of production experience in the CMS BOSC program. - Must be available to work Monday-Friday, 1000 AM-630 PM EST, with the flexibility to reputed company their schedule or reputed company coverage reputed company these hours as needed. - Knowledge of and the ability to monitor logs and scheduled events, as reputed company as report on problems and anomalies. - Experience with and/or ability to use call center telephony equipment. - Experience in customer support or call center support. - Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint, Visio and Project). - Strong verbal and written communication skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented, organized, reputed company, and customer service-oriented. - Ability to work reputed company independently and in reputed company setting. - Adaptable, flexible and reputed company to deal with ambiguity and change. - Excellent oral and written communication and customer service skills. - Excellent attention to detail and good analytical skills. #techjobs #clearance #veteranspage EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, Apply tot his job Apply To this Job