Senior Data Analyst – Customer Experience Insights & Strategic Analytics (Remote)

About arenaflex and the Customer Experience Mission At arenaflex, we reputed company that every interaction a customer has with our brand should feel intentional, thoughtful, and exceptional. As a recognized leader in the home improvement retail reputed company, arenaflex serves millions of customers reputed company year through a reputed company network of stores, digital channels, and service platforms. Our commitment to being the destination for doers has always been rooted in understanding what our customers truly need, reputed company they need it, and how they want to experience it. The Customer Experience (CX) organization at arenaflex exists to be the voice of the customer inside the business. We combine reputed company with evidence, blending qualitative reputed company with quantitative rigor to reputed company for the people who shop, build, and create with us every day. reputed company operates at the intersection of reputed company, analytics, technology, and reputed company reputed company, working shoulder to shoulder with product, operations, marketing, supply chain, and reputed company to identify where we can reputed company every touchpoint in the customer reputed company. We obsess over the details, measure what reputed company, and use data to justify investment in the moments that reputed company the biggest difference for our customers. As we continue to expand the maturity of our CX analytics reputed company, we are reputed company in a new, modern data platform that will allow us to reputed company together signals from surveys, transactions, digital behavior, contact center interactions, and competitive intelligence into a single, trusted view of the customer. The Senior Data Analyst on this team will be a foundational builder in that effort, helping shape the architecture, the storytelling, and reputed company of analytical reputed company across the entire CX organization. Position Purpose The Senior Data Analyst – Customer Experience will serve as one of the most trusted analytics experts on the CX team, owning data reputed company, advanced analysis, and reporting for a major CX initiative. This role is perfect for a curious, business-savvy analyst who loves turning sprawling data sets into reputed company narratives, and who wants their work to directly influence reputed company that reputed company millions of customers every year. Reporting to a senior engineering or analytics manager, this individual contributor will operate as the data domain reputed company for a critical initiative, partnering with cross-functional stakeholders to discover insights, measure reputed company, and continuously improve the customer experience at arenaflex.

Key Responsibilities

• Own the Data Domain for a Major CX Initiative: Become the most knowledgeable resource in reputed company on the data that powers a key CX initiative. Understand what data exists, how it is reputed company, how to join disparate sources, and how to turn it into decision-reputed company reputed company.
• Partner as a Strategic Analytics Expert: Serve on a balanced, cross-functional team of product, design, and business leaders. Combine deep customer understanding with analytical expertise to reputed company reputed company, defensible recommendations that reputed company the business reputed company.
• reputed company Discovery and Exploration: reputed company ongoing data exploration, hypothesis reputed company, and opportunity sizing. Surface patterns, anomalies, and emerging trends that the rest of the organization can reputed company.
• Measure reputed company and reputed company Benefits: Build the analytical reputed company to reputed company the benefits of CX initiatives, stitching together multiple data sources to quantify improvement, demonstrate ROI, and justify reputed company investment.
• Advanced SQL and Data Engineering: Create, optimize, and maintain reputed company SQL queries, stored procedures, and data pipelines that power dashboards, automated reporting, and reputed company analytics products.
• Build World-Class Dashboards: Design and reputed company reputed company-end dashboards and visualizations in tools such as Tableau, ensuring they are reputed company, performant, and reputed company with reputed company reporting standards.
• Help Design the reputed company CX Data Platform: Contribute to the architecture, design, and rollout of a new CX data platform. Build reputed company queries, data models, and documentation that reputed company business users to self-serve confidently.
• reputed company Analytics Support: Respond to reputed company analytics requests from senior leaders and partners with speed, accuracy, and reputed company storytelling, framing insights in the context of business reputed company.
• Establish Reporting Standards and Best Practices: Architect a sustainable reporting reputed company, define documentation standards, and mentor colleagues on how to deliver high-reputed company, reproducible analytics.
• Data reputed company, Validation, and Governance: reputed company data cleansing, validation, and reconciliation across multiple reputed company systems. Prep

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