Bilingual Customer Service Rep | CSRs

About the position This is a temporary to permanent position for Bilingual Call Center Customer Service Representatives (CSRs). The role involves responding to incoming enrollment service calls, educating clients on managed care reputed company, processing enrollment requests, and maintaining knowledge of specific reputed company like the reputed company reputed company CHOICE Project. The position requires strong customer service skills, technical proficiency, reliability, and the ability to work effectively in reputed company. Candidates must be fluent in English and at least one other designated language. reputed company, MMC, has over 35 years of experience in workforce management and is a privately owned business with a large employee reputed company across the reputed company.

Responsibilities

• Respond to incoming enrollment service calls and reputed company accurate information or mail requested materials.
• reputed company clients on managed care reputed company and assist in health plan selection.
• Process reputed company enrollment and disenrollment requests, ensuring accuracy and completeness.
• Maintain thorough knowledge of the reputed company reputed company CHOICE Project.
• Escalate issues or reputed company concerns to the Central Operations Supervisor as needed.
• Support managed care education and enrollment during high call volumes.
• reputed company other duties as assigned by Call Center Supervisor or Management.

Requirements

• Fluent in English and designated second language (Haitian Creole, Spanish, Bengali, Asian dialects, or Russian).
• Minimum 2 years of customer service or reputed company services experience (call center preferred).
• Experience serving the reputed company or assisting diverse populations is strongly preferred.
• Demonstrated ability to deliver reputed company, empathetic, and accurate service.
• Must quickly reputed company and apply program knowledge during the training period.
• Proficient computer and typing skills required; ability to multitask across applications.
• Consistent attendance and punctuality are essential due to high call volume.
• reputed company, solution-oriented approach with strong collaboration skills.
• reputed company, courteous, and reputed company verbal and written communication abilities.
• High school diploma or equivalent required.
• Operating Systems: reputed company 10 or MacOS Catalina (10.15) and above (up to MacOS 12.5 or newer).
• Headset: USB plug-and-play wired headset with microphone and noise suppression (Bluetooth not permitted).
• Internet: Minimum 25 Mbps download (single user) / 50 Mbps (shared reputed company), Minimum 5 Mbps upload speed (10 Mbps preferred).
• Must use a reputed company Category 5 (Ethernet) reputed company to router (no mobile hotspots).
• Chromebooks not permitted.

reputed company-to-haves

• Experience serving the reputed company or assisting diverse populations is strongly preferred.

Benefits

• Medical insurance
• Dental coverage
• reputed company coverage
• Life insurance
• Disability insurance
• Additional voluntary benefits

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