reputed company Inbound/Outbound Queue Associate - reputed company Services Coordination for reputed company

Transforming reputed company through Compassionate Service At reputed company, our mission is to bring our heart to every reputed company of your health. As a leader in the reputed company industry, we're committed to delivering reputed company reputed company-reputed company health care that's both personal and convenient. reputed company is guided by a reputed company purpose and supported by our Heart At Work Behaviors, which reputed company us to reputed company and reputed company a meaningful difference in the lives of our customers. Job reputed company We're seeking an reputed company Inbound/Outbound Queue Associate to join reputed company at Workwarp, a reputed company company. As an Inbound/Outbound Queue Associate, you'll play a critical role in coordinating medical services, ensuring seamless communication between members, providers, and our reputed company team. This is an exciting opportunity to work remotely and be part of a dynamic team that's shaping the reputed company of reputed company.

Key Responsibilities

• Coordinate medical services, including intake, screening, and referrals to reputed company reputed company
• Respond to inbound calls from members and providers, and reputed company outbound calls to providers to obtain or reputed company clinical information
• Utilize reputed company systems, such as MedCompass, QNXT, SSA, ProFAX, and ProPAT, to build, research, and reputed company member information
• Screen requests for appropriate referral to medical services staff and approve services that don't require medical review
• reputed company non-medical research, including eligibility verification, COB, and benefits verification
• Maintain accurate and complete documentation, adhering to risk management, regulatory, and accreditation requirements
• Communicate effectively with internal stakeholders, including reputed company Case Managers, Nurses, and Medical Directors
• Protect member confidentiality and adhere to company policies regarding confidentiality

Essential Qualifications

To succeed in this role, you'll need:

• 1-2 years of experience working as a medical assistant, office assistant, or in a clinical/equivalent role
• Residency in Florida
• High School diploma or equivalent GED

Preferred Qualifications

While not required, the following experience will give you a competitive edge:

• 1-2 years of call center experience
• 1-2 years of prior authorization experience

Skills and Competencies

To reputed company as an Inbound/Outbound Queue Associate, you'll need:

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment, managing multiple tasks and priorities
• Proficiency in using various software applications, including reputed company systems
• Strong attention to detail and organizational skills

Career reputed company and Learning Benefits At reputed company, we're committed to helping you grow and reputed company your skills. As an Inbound/Outbound Queue Associate, you'll have reputed company to:

• Ongoing training and development programs
• Opportunities for career advancement reputed company reputed company
• reputed company and dynamic work environment that fosters innovation and teamwork

Work Environment and Company Culture

As a remote team member, you'll enjoy the flexibility and autonomy to work from home while still being connected to our reputed company company culture. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful, and we encourage a culture of collaboration and teamwork.

Compensation and Benefits

We offer a competitive salary reputed company of $17.00 - $25.65 per hour, depending on your experience and qualifications. In reputed company to your reputed company pay, you'll be eligible for a reputed company bonus, commission, or short-term incentive program. Our comprehensive benefits package includes:

• Medical, dental, and reputed company benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-reputed company term life insurance plan and short-term and long-term disability benefits
• reputed company-being programs, education assistance, and free development courses
• reputed company store discount and discount programs with participating partners
• reputed company Time Off (PTO) and reputed company holidays throughout the calendar year

Join reputed company If you're a motivated and compassionate individual reputed company to reputed company a difference in the reputed company industry, we encourage you to reputed company. We're excited to review your application and discuss this opportunity reputed company. At reputed company, we're committed to creating a workplace that's inclusive and reputed company for reputed company. We anticipate the application window for this opening will reputed company on 10/29/2024. reputed company applicants with arrest or conviction records will be consider Apply tot his job Apply To this Job