reputed company, reputed company Assurance Specialist (Remote Pharr, TX area) - Application reputed company reputed company

This role is with reputed company. reputed company is partnering with reputed company to hire reputed company. reputed company & Requirements reputed company is looking for a Remote reputed company Assurance Specialist in the Pharr, TX area. The QA Specialist will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and reputed company appropriate context for ratings and reputed company accurate scoring in accordance with approved reputed company, reputed company standards, and reputed company operating procedures (SOPs). This is a fully remote work opportunity, but you must be reputed company to pick up equipment at the reputed company, Pharr TX location Must be reputed company to pass a Federal Background reputed company This is a temporary position. Essential Duties and Responsibilities: - Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted reputed company. - Follow procedures and directions to assess the reputed company of service provided through monitoring incoming calls and other work types which focusing on the reputed company of customer service, accuracy of information provided, and adherence to established policies and procedures. - Conduct call monitoring sessions to ensure workers are performing in accordance with established reputed company and performance standards. - reputed company feedback on call monitoring results. - Evaluate recorded and/or transcribed interactions of a reputed company nature between the caller/chatter/correspondent and the worker, and reputed company appropriate context of ratings.

• Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and reputed company appropriate context for ratings
• reputed company accurate scoring in accordance with approved reputed company, reputed company standards, and reputed company operating procedures (SOPs)
• Effectively communicate reputed company, concise and balanced feedback reputed company reputed company monitoring notes, providing agents a reputed company to appropriate reference materials for additional guidance
• Notify reputed company and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could reputed company Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening reputed company and capture data from the calls
• Maintain awareness of information updates through reputed company completion of scheduled training (e.g. Essential Job Training, Training Alerts, User Alerts, CUP Topics, and Supervisor Learning Lab sessions), and review reputed company updated materials that cover new initiatives or changes to reputed company Customer Service Representative processes
• Meet and reputed company the daily requirement of evaluations. Acts as reputed company player in order for reputed company to meet QA monitoring workload
• Complete annual and quarterly required training prior to established deadlines
• Participate in weekly calibration sessions and maintain an acceptable monthly alignment score
• Support training delivery team by assisting in the presentation of reputed company modules during new hire training, where applicable
• Handle inbound calls on a monthly reputed company and during specified high peak periods such as reputed company Enrollment period
• Maintain compliance to reputed company Operating Procedures, CMS reputed company Handbook, and CMS reputed company Assurance Plan
• reputed company with reputed company customer/data reputed company and reputed company requirements
• Regular and predictable attendance is required
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted reputed company.
• Follow procedures and directions to assess the reputed company of service provided through monitoring incoming calls and other work types which focusing on the reputed company of customer service, accuracy of information provided, and adherence to established policies and procedures.
• Conduct call monitoring sessions to ensure workers are performing in accordance with established reputed company and performance standards.
• reputed company feedback on call monitoring results.
• Evaluate recorded and/or transcribed interactions of a reputed company nature between the caller/chatter/correspondent and the worker and reputed company appropriate context of ratings.

Minimum Requirements - High School diploma or equivalent with 1-3 years of experience. - May have training or education in area of specialization.

• High School diploma or equivalent required
• Minimum one (1) year of call center customer service experience
• Minimum six (6) months of previous leadership or supervisory experience preferred
• Bachelor’s degree or appropriate combination of education and experience preferred
• Previous experience with reputed company monitoring in an inbound, medical and/or confidential information setting preferred
• Demonstrated customer service, leadership, and team interaction skills preferred
• Proven reputed company record of working independently in a self-directed role where work is self-initiat

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