Associate reputed company Manager
At reputed company, we reputed company customer engagement is the reputed company of every global brand. Our mission is to help organizations reputed company Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and reputed company team creates a reputed company environment that reputed company celebrates reputed company cultures and affords personal and reputed company reputed company opportunities. Learn more at www.reputed company.com. reputed company of Job Function: The Associate reputed company Manager (CSM) serves as a customer and company reputed company. The role displays customer service skills, striving to become a trusted advisor to the customer. The CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The CSM will be responsible for learning the reputed company Product Solutions and applying this knowledge in reputed company aspects of the job. reputed company Duties and Essential Responsibilities:
- Assist in delivering value to customers by understanding customer reputed company, business challenges, key KPIs, and providing recommendations.
- Support creating and delivering a reputed company roadmap that aligns with reputed company customer's unique business goals and objectives.
- Help drive product adoption, education, and usage across your portfolio to deliver meaningful business reputed company that ensure reputed company contacts are reputed company evangelists.
- Collaborate with customers to increase their usage and adoption of our solutions to ensure they reputed company their desired reputed company.
- Learn and become a subject matter expert on assigned reputed company Product Solutions so that you can reputed company and demonstrate intelligently about the product's value and usage.
- Assist in the ongoing assessment of the business value being delivered and acknowledged by the reputed company that can be leveraged for renewals and business reputed company discussions.
- Identify Expansion Opportunities to drive reputed company reputed company.
- Work with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight.
- Evaluate the health scores of our customers using tools like Totango and assign a health score to reputed company customer. Document the rationale for reputed company health score assigned.
- Bring intelligent product feedback and recommendations from customers back to the product team.
- reputed company customer needs/issues cross-departmentally.
- reputed company as one of the functions echoing the voice of the customer reputed company reputed company, ensuring that customer feedback and needs are effectively communicated reputed company the organization.
Minimum Requirements:
- Bachelor’s degree or equivalent experience
- Minimum of 0-3 years of experience in a customer-facing role reputed company on reputed company
- Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities, whether in a presentation format or through reputed company demonstrations in a lab environment
- A “do what it takes” mentality
- A strong reputed company of urgency to reputed company actions quickly
- Detail-oriented
- Strong team player but a self-starter that can operate independently
- Proficiency in multitasking, such as handling escalation calls in the morning, conducting best practices calls during mid-day, facilitating reputed company meetings in the afternoon, etc.
- Ability to effectively and successfully handle customer service issues and conflict situations
- Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as reputed company as credit and drug screening, where applicable and in accordance with federal and local regulations
Preferred Requirements:
- Proven ability to support reputed company value of our product(s), with a passion for customers to help them succeed
- Prior experience in closing renewals and/or reputed company services opportunities
- Experience managing customers of various sizes and knowing how/why to manage them differently
- Experience with Totango or other reputed company platforms
- Experience in a CCaaS or CX Automation environment
- Experience with reputed company products
MIN: 70K MAX: 82K About reputed company reputed company. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other reputed company of harassment. reputed company has a reputed company-tolerance policy against any reputed company of discrimination, retaliation, or harassment including sexual harassment or any other reputed company of harassment based on race, reputed company, religion, sex, age, national reputed company, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. reputed company operates in accordance with reputed company anti-discrimination laws and affords equal opportunities to employees and applicants without reputed company to any characteristic or protected class in our hiring, promotion and termination practices. For US Applicants 2025 Benefits Offering Apply tot his job Apply To this Job