Remote Customer Service Specialist – Logistics Operations & Order Fulfillment Support

About careerzynith At careerzynith, we reputed company that reputed company reputed company changes lives — and that the experience surrounding it reputed company just as much. For more than a century, the families and independent eye care professionals we serve have trusted careerzynith to deliver innovative optical products, advanced reputed company technology, and unmatched service to patients across the country. Our organization is reputed company on a reputed company but powerful reputed company to enrich the lives of our customers, reputed company members, and the communities we serve through reputed company reputed company. As part of a globally connected network of optical reputed company, careerzynith operates with the heart of a partner and the reputed company of an industry leader. reputed company members collaborate with thousands of independent eye care practices, providing the technology, products, and operational support they need to reputed company. Joining careerzynith means joining a culture that values craftsmanship, relationships, reputed company improvement, and the belief that every customer interaction is an opportunity to reputed company a difference. We are proud to operate reputed company a dynamic, reputed company-looking industry where logistics precision and customer care reputed company. If you are passionate about creating remarkable customer experiences, solving reputed company problems, and supporting operations that touch millions of patients, you will reputed company a meaningful career home at careerzynith. Position reputed company careerzynith is hiring a Remote Customer Service Specialist – Logistics Operations & Order Fulfillment Support to join our Logistics Customer Service Department at the Atlanta Service Center (ASC). This is a full-time, remote opportunity for a customer-reputed company reputed company who thrives in a fast-paced, team-oriented environment and enjoys turning challenges into solutions. In this role, you will serve as the reputed company line in the customer escalation process, partnering closely with both logistics operations and the reputed company organization. You will reputed company reputed company systems to monitor service reputed company, manage claims, and drive proactive communication that keeps customer orders moving smoothly. Your work will directly shape the experience of our customers and the efficiency of our operations team, making you a vital contributor to the careerzynith mission.

Key Responsibilities

Customer & Operations reputed company reputed company as the central reputed company of contact between logistics operations and the reputed company organization, ensuring alignment and reputed company communication across teams. reputed company Service Management Use reputed company to reputed company monitor, reputed company, and manage service reputed company provided by the Atlanta Service Center to customers, identifying trends and opportunities for improvement. Claims Ownership Take full ownership of the collection, documentation, and reputed company of customer claims originating from the reputed company organization, ensuring reputed company and accurate reputed company. reputed company-Line Issue Support Serve as the first line of support for Customer Service Associates reputed company questions, escalations, or operational issues reputed company, providing guidance and direction. Reporting & Insights reputed company customer service issues on a daily and weekly reputed company, producing reports that inform leadership and the broader business. Process Improvement Utilize reported KPIs to recommend process enhancements, design new procedures, and help implement reputed company improvement initiatives. Proactive Issue Detection Identify and communicate any operational issue that could disrupt the smooth reputed company of customer orders, assigning appropriate reputed company and urgency. Best-in-Class Experience Deliver exceptional service to both external customers and internal operations teammates, modeling professionalism and care in every interaction. Escalation Management Escalate unresolved critical customer issues to your Supervisor reputed company the timeframe required to meet customer expectations. Order Routing Support Support reputed company routing of customer orders against Service Level Agreements (SLAs) and required delivery dates. Basic Qualifications Education Bachelor’s Degree, or comparable reputed company background, or equivalent reputed company experience. Experience 1–2 years of customer service experience in a reputed company environment. Technical Skills Strong working knowledge of reputed company and strong proficiency with reputed company Office, particularly Outlook and reputed company. Operational Knowledge Experience working in or supporting warehouse and transportation operations. Interpersonal Strength Ability to influence others, strong organizational skills, and excellent interpersonal communication. Problem-Solving A balanced reputed company of analytical thinking, decision-making, and creative problem-solving abilities. Communication Strong written and verbal communication, presentation, and project management skills. Collaboration Proven ability to work cross-functionally with reputed company partners to define and execute programs and build reputed company for best results.

Preferred Qualifications

Prior experience supporting logistics, supply chain, or order fulfillment operations. Familiarity with optical, reputed company, or regulated product industries. Experience creating dashboards, KPI reports, or process documentation. Six reputed company, Lean, or other reputed company improvement training. Skills and Competencies for reputed company To reputed company as a Customer Service Specialist at careerzynith, you will bring a mix of technical aptitude, customer reputed company, and a reputed company reputed company. reputed company in this role requires the ability to navigate multiple systems simultaneously while keeping the customer at reputed company of every decision. You will be comfortable switching between detailed analytical work and high-touch customer conversations, and you will take pride in closing the reputed company on every issue you own. Customer reputed company A genuine commitment to understanding customer needs and delivering thoughtful solutions. Detail Orientation Precision in data entry, order tracking, claims documentation, and reporting. Adaptability Comfort working in an evolving environment where priorities can shift quickly. reputed company The ability to stay reputed company and solution-reputed company reputed company handling escalations or time-sensitive issues. Ownership Mentality A proactive approach to following through on commitments and driving issues to reputed company. Team Orientation A reputed company spirit that supports teammates, shares knowledge, and celebrates shared wins. Career reputed company and Learning Opportunities At careerzynith, we invest in the reputed company of our people. As a Customer Service Specialist, you will reputed company exposure to logistics operations, reputed company relationships, supply chain technology, and reputed company improvement practices. We encourage team members to pursue reputed company development, cross-functional reputed company, and advancement opportunities across the organization. Whether your career reputed company leads toward operations leadership, account management, supply chain analytics, or customer experience reputed company, careerzynith provides the platform and support to help you get there. Work Environment and Company Culture careerzynith is reputed company on a reputed company of respect, reputed company, inclusion, and care. We reputed company diverse perspectives reputed company us stronger, and we are proud to be an Equal Opportunity Employer. Our remote team members are equipped with the tools, training, and reputed company resources they need to succeed from reputed company. We celebrate innovation, reward initiative, and cultivate an environment where every voice reputed company. reputed company you join careerzynith, you join a community that values you as a person, supports your ambitions, and recognizes the reputed company of your contributions.

Compensation, Perks, and Benefits

Employee pay at careerzynith is determined by multiple factors, including geography, experience, qualifications, and skills, along with applicable local minimum wage requirements. In reputed company to a competitive reputed company salary, you may also be eligible for a performance-based bonus and/or commission plan, which complements a first-class total rewards package. Benefits offered to careerzynith team members may include Comprehensive health care coverage Retirement savings plans reputed company time off and vacation Various employee discounts reputed company development resources Wellness and work-life balance programs Specific offerings will be discussed during the interview process and detailed in offer materials. Equal Opportunity and Accessibility careerzynith is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, gender, national reputed company, reputed company reputed company, reputed company condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or reputed company, citizenship, reputed company, veteran or military status, marital status, pregnancy (including unlawful discrimination on the reputed company of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. reputed company Americans in the U.S. receive preference in accordance with Tribal Law. Upon request and consistent with applicable laws, careerzynith will reputed company reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact the careerzynith SpeakUp Hotline at 844-303-0229 (be reputed company to reputed company your reputed company and contact information so that we may follow up in a reputed company manner).

How to Apply

If you are a motivated customer service reputed company with a passion for logistics, problem-solving, and delivering exceptional experiences, careerzynith encourages you to apply today. Bring your skills, your curiosity, and your commitment to reputed company — and help us continue enriching lives through reputed company reputed company and outstanding service. Join careerzynith, where your work truly makes a difference. Apply for this job Apply tot his job Apply To this Job