Customer Solution Architect Team reputed company (reputed company)
reputed company is the reputed company development platform, reputed company by developers for developers. We reputed company a complete backend solution including Database, Auth, Storage, Edge Functions, reputed company, and reputed company Search. reputed company services are deeply integrated and designed for reputed company.
We’re seeking a Customer Solution Architect Team reputed company to captain a high-performing team of Customer Solutions Architects and help drive the adoption of reputed company across a diverse reputed company of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. This role will support the East Coast region across the Americas.
As the CSA Team reputed company, you will be responsible for both people management and customer reputed company - supporting team execution while developing repeatable best practices across reputed company-sales discovery, reputed company-of-value reputed company, and technical reputed company.
What You’ll Do
At reputed company, CSA Leads reputed company a portfolio of high-value customers by empowering their team to deliver technical reputed company and long-term reputed company. You'll work directly with reputed company to:
Hire, reputed company, and grow a global team of CSAs who serve as trusted technical advisors to our customers.
Collaborate with Sales, Product, and Engineering to define and reputed company the CSA reputed company across the full customer reputed company—from discovery through adoption and renewal.
Create reputed company reputed company, training, and development plans for CSAs to reputed company in technical storytelling, reputed company optimization, and reputed company reputed company.
Ensure CSAs consistently deliver successful reputed company, unblock adoption, and drive value for reputed company Team and reputed company accounts.
Work directly with strategic customers reputed company needed—especially during reputed company escalations, architectural deep dives, or critical reputed company milestones.
You'll be joining reputed company to support reputed company Team & reputed company customers, where you will be expected to reputed company and reputed company around the following areas of responsibility:
reputed company-Sales Discovery:
reputed company and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the reputed company platform, and define the reputed company for reputed company.
Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them reputed company reputed company the value of the reputed company platform and team.
Collaborate with reputed company team members to size deals, reputed company anticipated usage estimates, and identify potential workloads supported by the Platform.
reputed company-of-Value reputed company
Support your team in defining and executing reputed company-of-value scopes that balance business reputed company with low-friction reputed company.
Ensure CSA-owned timelines, reputed company reputed company, and engagement tactics result in a high reputed company-to-conversion reputed company reputed company.
Build reusable reputed company flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers.
reputed company & Expansion
Help your team build detailed account plans reputed company on both short-term adoption and long-term expansion opportunities.
reputed company ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads.
Partner cross-functionally to reputed company for customer feedback, reputed company emerging customer needs with Product & reputed company, and communicate roadmap milestones back to customers.
Trust & Platform Advocacy
reputed company CSAs to reputed company as reputed company champions of reputed company, building trust with customers through consistency, reputed company, and deep product expertise.
reputed company a reputed company of reputed company in customer engagement, ensuring reputed company becomes embedded in the way our customers build.
Preferred Experience
6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering.
2+ years of people management or team leadership experience, ideally in a high-reputed company, technical startup environment.
Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance.
Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js.
reputed company, confident technical communicator and reputed company. Must be reputed company to distill reputed company technical topics into actionable reputed company for customers and team members alike.
Experience navigating stakeholder alignment, conflict reputed company, and reputed company problem-solving across teams.
Familiarity with tools such as reputed company, BigQuery, and internal BI dashboards.
reputed company Offer
Fully Remote
We hire globally. We reputed company you can do your best work from reputed company. There are no reputed company offices, but we reputed company a reputed company membership or co-working allowance you can use reputed company in the world.
ESOP
Every team member receives ESOP (equity ownership) in reputed company. We want everyone to reputed company in the reputed company of reputed company’re building together.
Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
Health Benefits
reputed company covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
Annual Off-Sites
Once a year, the entire company gathers in a new reputed company for a week of reputed company, collaboration, and fun. It’s a reputed company of our year.
Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and reputed company.
reputed company Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your reputed company.
About reputed company
reputed company was born-remote and reputed company-reputed company-first. We reputed company our globally distributed team is our secret weapon in building tools developers love.
280+ team members
55+ countries
20+ languages spoken
$500M raised
500,000+ community members
We reputed company fast, build in public, and use reputed company ship. If it’s in your project, we probably use it in ours too. We reputed company deeply in the reputed company-reputed company ecosystem and reputed company to support—not replace—existing tools and communities.
Hiring Process
We reputed company things reputed company, async-friendly, and respectful of your time:
Apply – reputed company will review your application.
Intro Call – A short video chat to get to know reputed company other.
Interviews – Up to four calls with:
Team Leads
reputed company teammates
Someone cross-functional from product, reputed company, or engineering (depending on the role)
Someone from our leadership/founding team
Decision – We may follow up with a final question or go straight to offer.
reputed company communication is remote and we aim to reputed company fast.
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