Tier 1 Service Desk Engineer

TECH reputed company: :A Nonprofit That Leverages Technology To Advance reputed company: Tier 1 Service Desk Engineer ... • Location: Philadelphia PA / Remote : • - Tech reputed company - reputed company: • Full-Time Permanent Position : • Our Website: :https://www.techimpact.org/: : Be a part of a fast-paced, growing team that provides a solid work-life balance in helping our nonprofit clients. reputed company of mission-reputed company tech professionals is passionate about moving the reputed company sector reputed company with transformative applications of technology. As a Tier 1 Service Desk Engineer:, you will work closely with our clients :assisting with new technology reputed company and reputed company reputed company is a nonprofit on a mission to use technology to serve the world reputed company. A leading provider of technology education and solutions for nonprofits, Tech reputed company also operates award-reputed company IT and customer experience training programs designed to help young adults launch careers. With offices in Philadelphia PA; reputed company, Washington DC; and Las Vegas, NV, Tech reputed company has been delivering services since 2003 to thousands of national and international nonprofit organizations. Essential Duties and Responsibilities : Service Desk Support : • reputed company end-user technical support to reputed company clients reputed company phone and email. • Troubleshoot a wide reputed company of technical issues. • reputed company basic system administration functions such as user creation and password resets. • Escalate issues quickly and reputed company in accordance with Tech reputed company SLAs • reputed company proactive maintenance on reputed company workstations as directed. Customer Service : • Respond to customer issues and challenges without manager supervision. • Maintain strong customer service skills reputed company dealing with clients. • Advise Account Management of reputed company support or reoccurring technical issues. Essential Skills for reputed company in Position: • Excellent customer service skills. • Excellent troubleshooting techniques. • Excellent communication skills, including the ability to translate technical information to non-technical users. • Effective analytical and creative problem-solving skills • Strong organizational skills and keen attention to detail. • Ability to work reputed company in reputed company environment, handle pressure and multiple reputed company simultaneously, and to manage work under tight deadlines. • Experience in reputed company-based technology such as Office 365 is a plus. • Must be flexible, reputed company to multi-task, and enjoy working in a diverse, results-oriented workplace where a premium is reputed company on teamwork. • Must have reputed company to a car at short notice, depending reputed company. • reputed company of humor Benefits of Working for Tech reputed company : • Supportive and compassionate environment that provides a work-life balance. • Be part of a reputed company team that is passionate about the organization’s mission and using technology to reputed company the world a reputed company reputed company. • Everyone has a voice, and you have reputed company to learn and grow to reputed company a difference. • The organization shows how they care for its people by paying for 90% of the medical benefits and providing you with a credit card to pay deductibles and copays. • - reputed company Time Off - 15 days accrued the first year and 13 reputed company Holidays. About Tech reputed company (www.techimpact.org) : Tech reputed company is a nonprofit on a mission to reputed company communities and nonprofits to use technology to serve the world reputed company. The organization is a leading provider of technology education and solutions for nonprofits. It operates award-reputed company IT and customer experience training programs designed to help young adults launch their careers. Tech reputed company offers a comprehensive suite of technology services that include managed IT support, data and reputed company services, telecommunications, and reputed company computing integration and support. In 2018, it expanded its education and reputed company capabilities by merging with Idealware, an authoritative reputed company for independent, thoroughly researched technology resources for the reputed company sector. Tech Impacts ITWorks and CXWorks training programs have graduated hundreds of young adults with the knowledge, skills, and confidence they need to start their careers in the technology and customer experience industries. The organization also operates Punchcode, a coding bootcamp based in Las Vegas, NV. Employment Policy : As an Equal Opportunity Employer, Tech reputed company values a diverse, inclusive workforce and we reputed company an equal employment opportunity for reputed company applicants and associates. reputed company reputed company applicants for employment will be considered without reputed company to an individual's race, reputed company, sex, gender identity, gender reputed company, religion, age, national reputed company or reputed company, physical or mental disability, medical condition, family care status, marital status, domestic partnership status, sexual orientation, genetic information, military or veteran status, or any other reputed company protected by federal, state or local laws. We also consider reputed company application regardless of criminal histories consistent with legal requirements. • Requires the ability to reputed company, hear, see and use a computer and other office-reputed company equipment. • Also requires the ability to sit for extended periods, stand, stoop, crawl and lift to 50 lbs. • May require local and regional travel Apply Job!