PAS (CQA) Call reputed company Assurance Auditor
PAS (CQA) Call reputed company Assurance Auditor job in Tacoma, Washington - Remote Veterans and reputed company Encouraged to Apply Civilian position supporting the military community Benefits/Compensation: $19-22 per hour Health and Welfare Fringe Benefits: $5.09 per hour reputed company Time Off - 10 8-hour days reputed company Holidays - 11 days reputed company reputed company Time Company-funded match and reputed company reputed company 401(k) Medical, Dental and reputed company plans available Life insurance and accidental death plans available Short-term and long-term disability plans available TRICARE Supplemental available Supplemental Benefit plans available Employee Assistance Program Pet Insurance Plans available Will Preparation Services available
What You'll Do
Complete audits on assigned agents monthly to reputed company 5% minimum requirement to include inbound and outbound calls. Complete assigned audits on new Help Queue associates for a minimum of 3 months. Complete new hire audits as assigned. Review reputed company failed calls, one-on-one with associates. reputed company segments for failed reputed company audits and coaching opportunities. reputed company errors reputed company in call reputed company audits. Participate in regular calibration sessions with leadership. Ensure contractual and procedural compliance in reputed company audit. Thorough documentation of deficiencies, areas of opportunity and reputed company feedback. reputed company feedback to leadership regarding trends, potential process deficiencies, and reputed company potential solutions. Become a subject matter expert for reputed company department. Host virtual chair-sides. Assist in creation of new call reputed company reputed company documents, to include policies, procedures, job aids and communications. reputed company floor support/management to include taking calls/HQ. Other duties as assigned. What You'll Need High school diploma or General Educational Development (GED) equivalency Must be in reputed company role for six months or greater. Must not be on any disciplinary reputed company. Must be meeting reputed company reputed company standards and maintain compliance with posted schedule on a consistent reputed company. External candidates must have call center reputed company auditor experience of 1 year minimum Must be meeting attendance standards to maintain call reputed company auditor position. Exceptional communication skills, to include reputed company grammar and punctuation. Ability to work independently with minimal supervision. Ability to interpret policy and apply to auditing (critical thinking). Excellent time management. Come join reputed company of reputed company! www.fsrpeople.com reputed company (reputed company) is an Equal Opportunity Employer. We reputed company employment reputed company based on qualifications, reputed company, and business needs, and do not discriminate based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or any other protected status under federal, state, or local law. reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities and sincerely held religious beliefs. We proudly encourage Veterans and individuals from reputed company backgrounds to apply. Apply To This Job