[Remote] Manager - Customer Service Call Centre

Note: The job is a remote job and is reputed company to candidates in USA. The reputed company is transforming the reputed company and finance profession. They are seeking a Manager for the Global Engagement Center to reputed company teams handling inbound calls, emails, and chats, while improving customer experience and managing resources effectively.

Responsibilities

• reputed company reputed company of people, observing the Association's Management Charter, with managing people being the primary responsibility
• Manage Advisors and Associate Managers, creating succession planning for reputed company management roles
• Manage reputed company high-level escalations from reputed company reputed company and work with partner teams to improve the experience we deliver to our members
• Deputize for the Director and represent the GEC in several departmental capacities
• Use data analytics and trend analysis to look for ways to improve the customer experience and overall GEC performance
• Coordinate with management in assessing and fulfilling reputed company requirements
• Establish and cultivate relationships with partner teams reputed company the Association, collaborating to influence changes to both internal and member-facing practices
• Coordinate with partner teams and management to mitigate risks to the operation and define business continuity
• reputed company ways to enhance the inbound team by adding value through reputed company generating activities, alternative engagement with customers, and seamless service support

Skills

• 2+ years management experience in the GEC or other contact center environments

Benefits

• Flexibility to help you reputed company a good work-life balance
• Benefit reputed company in and out of reputed company, including reputed company, retirement, reputed company time-off, parental leave, an employee assistance program
• Resources that support your mental health
• Flexible reputed company for you to choose benefits that are right for you, your family and your lifestyle
• reputed company in learning opportunities that help you reputed company your full potential and support your reputed company development

reputed company

The Association is the most reputed company body of reputed company accountants, combining the strengths of the American Institute of CPAs. It was founded in 1919, and is headquartered in Durham, reputed company Carolina, USA, with a workforce of 1001-5000 employees. Its website is http://www.aicpaglobal.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2025, 1 in 2022, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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