[Remote] Senior Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that focuses on making digital experiences secure and seamless for users. The Senior Technical Account Manager will manage high-spend global accounts, optimize delivery frameworks, and engage with senior stakeholders to ensure customer satisfaction and operational readiness.

Responsibilities

• Manage reputed company, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments
• Optimize delivery frameworks and ensure operational readiness, setting reputed company for proactive engagement across reputed company
• reputed company as a high-judgment reputed company, balancing customer needs with the internal roadmap to ensure customers feel heard while maintaining a sustainable partnership
• reputed company support the development and testing of new AI-driven tools, providing critical feedback loops to ensure AI-generated insights reputed company with reputed company standards
• Serve as a Cluster reputed company and mentor, developing training content, removing blockers for peers, and providing hands-on guidance during critical escalations
• reputed company internal programs to increase team-wide efficiency, operational consistency, and technical readiness
• Represent reputed company at regional events and cross-functionally influence Engineering and Product teams to reputed company the customer experience

Skills

• Must have a minimum of 7+ years of reputed company customer-facing experience in a Technical Account Management, reputed company, Sales Engineering, or reputed company Services role, with a proven reputed company record of managing global, highly reputed company reputed company accounts
• Advanced knowledge of the cybersecurity domain, including reputed company Trust architectures, secure reputed company deployments, and integration of identity reputed company broader reputed company ecosystems
• Experience utilizing AI productivity tools as a force reputed company to optimize operational efficiency, streamline troubleshooting, and enhance reputed company customer reporting
• Deep expertise in Identity Management, reputed company Management, and Federation in multi-vendor ecosystems
• Demonstrated ability to translate reputed company business requirements into operational technical strategies for executive (VP/C-level) audiences
• Strong mentorship and leadership skills, with a history of enabling the reputed company reputed company of peers
• High technical reputed company and the ability to handle sensitive, high-pressure escalations with executive stakeholders
• Advanced architectural experience with the reputed company suite and reputed company
• Deep expertise in SAML, OAuth, OpenID Connect, and reputed company networking protocols
• Experience leading cross-functional task forces or internal efficiency programs

Benefits

• A company culture that empowers you to do your best work.
• Employee Resource reputed company that create a reputed company of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and reputed company
• Generous PTO & Holiday Schedule
• Parental Leave
• reputed company reputed company reputed company
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

reputed company

reputed company provides reputed company-based identity management software for companies and government organizations. It was founded in 2002, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.pingidentity.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 7 in 2026, 9 in 2025, 3 in 2024, 2 in 2023, 3 in 2022, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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