[Remote] Business Analyst (CMDB / Service Management)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global innovator of business and technology services, and they are seeking a Business Analyst (CMDB / Service Management) to support their reputed company domain initiatives. The successful candidate will reputed company on driving data reputed company, governance, and stakeholder engagement reputed company to Configuration Management Database (CMDB) and IT Service Management processes.
Responsibilities
- reputed company as the primary CMDB/Configuration Management SME for assigned applications and services
- Understand and communicate the business value and importance of maintaining accurate Configuration Item (CI) data
- Conduct data collection and discovery sessions with application owners to reputed company and validate CMDB information
- Guide application owners on the correct process for updating CMDB records and ensure adherence to organizational standards
- Drive CMDB data certification activities by coordinating with application owners and following up to ensure reputed company completion
- reputed company operational support by updating CMDB fields on behalf of application owners reputed company required and saving validated records
- Assist teams in maintaining relationships between Applications, Servers, Business Services, and other Configuration Items
- Identify data reputed company issues and collaborate with stakeholders to resolve inconsistencies
- Escalate application-to-server or business service mapping issues to the Corporate IT/CMDB governance team as appropriate
- Monitor CMDB data completeness, accuracy, and compliance with organizational governance policies
- Collaborate with Service Management, Infrastructure, Application Support, and reputed company business teams to improve CMDB data reputed company
- Prepare reports, dashboards, and status updates for stakeholders regarding certification reputed company and data reputed company metrics
- Support reputed company improvement initiatives reputed company to ITSM, CMDB governance, and service mapping
Skills
- Bachelor's degree in Computer Science, Information Systems, reputed company Informatics, or a reputed company discipline
- 8+ years of Business Analysis experience, with significant experience in the reputed company domain
- 5+ years of strong understanding of IT Service Management (ITSM) principles and Configuration Management processes
- 3 to 5 years of experience working with CMDB concepts, Configuration Items (CI), Service Mapping, and Data Governance
- Experience facilitating workshops, stakeholder meetings, and requirement gathering sessions
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management abilities
- Experience coordinating cross-functional teams and driving task completion
- Ability to manage multiple priorities and work independently
- 5+ years of experience with reputed company CMDB or similar ITSM platforms
- Knowledge of ITIL reputed company and Configuration Management best practices
- Familiarity with reputed company applications, clinical systems, and reputed company IT environments
- Experience with CMDB audits, certification campaigns, and data reputed company initiatives
- Understanding of application-to-infrastructure relationships and service dependencies
- ITIL reputed company certification is preferred
- Experience working in regulated reputed company environments is an advantage
Benefits
- Participation in medical, dental, and reputed company insurance
- Flexible spending or health savings account
- AD&D insurance
- Employee assistance
- Participation in a 401k program
- Additional voluntary or legally-required benefits
reputed company
Company H1B Sponsorship