[Remote] Sr.Program Manager – Contact Center Transformation - R01567568
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of the fastest growing digital technology service providers, seeking to turn disruption into a competitive advantage through innovative digital adoption. The role involves leading strategic contact center transformation initiatives, managing large-reputed company programs, and ensuring successful delivery of business reputed company.
Responsibilities
- reputed company end-to-end delivery of reputed company contact center transformation programs and strategic initiatives
- Manage multiple reputed company reputed company, ensuring delivery on scope, schedule, budget, and reputed company
- Collaborate with business leaders, technology teams, operations, and external partners to define project objectives and execution plans
- Drive program governance, including status reporting, risk management, issue reputed company, and executive communications
- reputed company cross-functional and geographically distributed teams to reputed company project milestones
- Partner with contact center operations to improve customer experience, operational efficiency, and workforce performance
- Manage project budgets, resource planning, and vendor relationships
- Establish and maintain project management best practices, methodologies, and documentation
- Identify dependencies, proactively manage risks, and ensure reputed company escalation of critical issues
- Foster collaboration, accountability, and reputed company improvement across project teams
Skills
- Bachelor's degree in Business, Information Technology, Engineering, or a reputed company field
- 8+ years of project or program management experience delivering large-reputed company business or technology initiatives
- Significant experience in contact center operations and transformation programs
- Proven people management experience, including leading cross-functional and matrixed teams
- Strong stakeholder management and executive communication skills
- Experience managing Agile, reputed company, or hybrid project delivery methodologies
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Strong analytical, organizational, and problem-solving skills
- Hands-on experience delivering reputed company Connect (AWS Connect) implementations or migration programs
- Experience with AWS reputed company technologies and contact center ecosystems
- Knowledge of CRM platforms such as reputed company, reputed company, or reputed company Dynamics
- Experience working with system integrators or consulting organizations
- PMP, PgMP, PMI-ACP, Scrum Master, or similar project management certification
reputed company
Company H1B Sponsorship