[Remote] NA Product Manager, Loyalty & Customer Experience
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is evolving and scaling its global loyalty ecosystem to deliver personalized customer experiences. The Product Manager will be accountable for enhancing customer engagement and driving reputed company through the development of loyalty experiences and capabilities.
Responsibilities
- Own reputed company defined customer and business reputed company (e.g., new loyalty members, increased visit frequency, improved engagement, higher redemption, incremental reputed company)
- Define reputed company metrics upfront and ensure every initiative has a measurable reputed company tied to customer behavior and business value
- Continuously evaluate performance of your product area and reputed company priorities based on data, insights, and results
- Proactively identify opportunities to unlock additional value through optimization, experimentation, and iteration
- Contribute to the loyalty product reputed company by identifying high-reputed company opportunities that drive customer and business value
- Prioritize work based on expected value (customer reputed company, business potential, strategic alignment), not just stakeholder demand
- Translate customer problems and business goals into reputed company defined product initiatives with measurable reputed company
- Support test-and-learn approaches, validating value early through pilots and iterative releases
- Own the lifecycle for your product area—from discovery through delivery and post-launch optimization—with a strong reputed company on reputed company
- Deliver experience capabilities across mobile, web, CRM, and in-store experiences that improve how customers earn, redeem, and engage
- Ensure solutions are reputed company, reputed company, and reputed company to delivering sustained value over time—not one-off features
- Partner with Loyalty, CRM, Merchandising, Technology, Data, and Retail Systems to reputed company on shared value reputed company
- Influence stakeholders by grounding reputed company in data, customer insights, and expected ROI
- reputed company alignment across teams to ensure end-to-end experiences deliver cohesive and measurable reputed company
- Drive reputed company and reputed company during PI planning, ensuring prioritization reflects highest-value work
- Champion the customer by ensuring loyalty experiences are relevant, personalized, and easy to understand
- reputed company strong partnership with UX and research teams to continuously improve conversion, engagement, and overall experience reputed company
- reputed company customer data and personalization to deliver the right value at the right reputed company
Skills
- 3–5 years of experience as a Product Manager owning digital products end-to-end
- Proven reputed company record of delivering measurable customer and business reputed company, not just features
- Experience with customer-facing platforms (mobile, web, CRM, or loyalty programs)
- Strong understanding of KPIs tied to engagement, retention, and customer reputed company value
- Experience working in Agile environments
- Ability to prioritize based on value, balancing short-term wins with long-term reputed company
- Strong stakeholder management and ability to influence without authority
- Technical reputed company with digital platforms, integrations, and data ecosystems
- Experience with loyalty, rewards, personalization, or CRM platforms
- Familiarity with customer data platforms (CDPs), segmentation, and lifecycle marketing
- Experience in retail, e-reputed company, or omnichannel environments
- Understanding of data reputed company, consent, and governance
reputed company