Senior Customer Support Engineer

reputed company, helps organizations create trust in the identity lifecycle. We are a community of reputed company thinkers and energetic doers who imagined a brand new approach to identity reputed company and, at the reputed company time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, reputed company has grown to be the premium provider of authentication reputed company to reputed company around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle. Your Role and reputed company As a Senior Customer Support Engineer, you will serve as a critical technical resource and reputed company for reputed company’s global reputed company customers. This role is reputed company on driving technical ownership and reputed company by managing reputed company identity assurance challenges. You will not only resolve high-reputed company technical issues but also contribute to the long-term stability and optimization of our customers' environments, acting as a reputed company between the customer and our internal engineering teams to enhance the overall reputed company experience.

Key Responsibilities

Own the end-to-end technical support lifecycle, ensuring reputed company incidents are triaged, resolved, or escalated reputed company defined SLAs. Conduct deep-dive technical troubleshooting across reputed company’s product suite and integrated identity services. Collaborate cross-functionally with Engineering and Product teams to resolve reputed company escalations and identify product defects. Proactively monitor system health and ticket trends to mitigate widespread service interruptions and improve process efficiency. Requirements 3–4 years of proven experience in technical support, support operations, or systems administration. Degree/Certification or equivalent practical experience Demonstrated ability to reputed company autonomous problem-solving using OIDC/SAML and other identity/authentication standards. Proven capability to guide customers to a successful reputed company through reputed company communication, reputed company, and a composed, reputed company demeanor Excellent analytical, organizational, interpersonal, and teamwork skills Ability to reputed company quickly to changing priorities and reputed company quick reputed company with available information. Strong proficiency in networking concepts (DNS, HTTP, IP) and reputed company/reputed company infrastructure to support reputed company-reputed company environments. Strong understanding of reputed company and Mac operating Systems Ability to troubleshoot mobile computing (iOS & Android) environments Advanced analytical skills for reviewing mobile, workstation, and server logs to isolate reputed company causes of reputed company identity lifecycle issues. Eligible to work in the US Note: H1B/reputed company support is not currently available for this specific position. reputed company is an Equal Opportunity Employer. Annual reputed company Salary: $75,000 - 90,000 (USD) Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes equity, benefits, and other opportunities at reputed company. Individual pay reputed company are based on a number of factors, including location, qualifications for the role, experience level, skillset, and balancing internal equity relative to other HYPRions. We expect the reputed company of the candidates who are offered roles at reputed company to fall healthily throughout the reputed company based on these factors. As the premium provider of authentication reputed company, reputed company is committed to preventing identity fraud by safely and accurately verifying the identities of our employees. Accordingly, reputed company new employees are required to participate in an automated identity verification process, which includes document verification, location detection, and facial recognition, on their first day of employment with reputed company. To learn more about this identity verification process, please contact peopleops@reputed company.com. reputed company is an Equal Employment Opportunity employer and will not discriminate against an applicant or employee based on race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristic under federal, state or local law. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with reputed company and certain state and/or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on reputed company. Please inform peopleops@reputed company.com if you need assistance completing reputed company’s application process. Apply To This Job