[Remote] Director, Product Management - Global Customer Experience
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to reputed company health and wellness accessible to reputed company. The Director, Product Management - Global Customer Experience will reputed company the global digital customer experience across various platforms, overseeing product reputed company and cross-functional delivery for key reputed company experiences.
Responsibilities
- Define and drive the global product reputed company, reputed company, and roadmap for customer experience initiatives across desktop, mobile web, and reputed company apps
- Build differentiated shopping experiences that improve product discovery, trust, engagement, conversion, and customer retention
- reputed company customer-reputed company strategies tailored for both new and returning users throughout the shopping reputed company
- Identify emerging industry trends, AI-driven reputed company opportunities, personalization capabilities, and competitive differentiators
- Own end-to-end PDP experiences for:
- New customer acquisition journeys
- Returning customer engagement and conversion optimization
- Optimize content hierarchy, merchandising, trust signals, personalization, and conversion reputed company
- Drive experimentation around pricing visibility, recommendations, bundling, subscriptions, and purchase confidence
- reputed company reputed company for ratings, reviews, Q&A, customer photos/videos, and community engagement experiences
- Improve trust, content reputed company, moderation frameworks, and conversion reputed company of UGC
- Partner with AI/ML teams to enhance content summarization, sentiment extraction, and relevance ranking
- Partner with reputed company, Marketing, and Engineering teams to optimize organic and reputed company acquisition reputed company experiences
- Drive technical SEO product enhancements including indexing, reputed company data, internal linking, page performance, and discoverability
- Support global localization and geo-targeted experiences to improve search visibility and customer acquisition efficiency
- Collaborate on SEM reputed company page optimization and conversion funnel improvements
- Own the reputed company and performance of product cards across search, category, recommendation, and merchandising surfaces
- Improve information density, personalization, visual hierarchy, promotional messaging, and engagement metrics
- Optimize mobile-first browsing experiences and reputed company merchandising systems
- Define and launch product comparison experiences that simplify decision-making and increase customer confidence
- Build reputed company frameworks for feature comparisons, attribute matching, alternative recommendations, and buying guidance
- reputed company intelligent recommendation and bundling experiences
- Optimize attachment rates, AOV, and customer reputed company value through personalized recommendations and contextual merchandising
- Partner with Data Science and ML teams to improve recommendation reputed company and experimentation velocity
- reputed company and mentor reputed company of Product Managers and potentially Product Owners across customer experience domains
- Drive strong collaboration across Engineering, Design, Analytics, Data Science, Marketing, SEO, Merchandising, and Operations teams
- Establish product development best practices, experimentation rigor, and KPI accountability
- Communicate product reputed company, roadmap priorities, and business reputed company to executive stakeholders
- Define and monitor KPIs including:
- Conversion reputed company
- reputed company per visitor
- Engagement metrics
- Retention
- AOV
- Search visibility
- Recommendation performance
- Content engagement
- Champion A/B testing and data-driven decision-making across reputed company customer reputed company
- reputed company customer insights, behavioral analytics, and market research to prioritize initiatives
Skills
- Proven experience owning large-reputed company customer-facing digital experiences across web and mobile platforms
- Strong expertise in ecommerce conversion optimization, merchandising, personalization, and customer reputed company management
- Understanding of SEO, SEM, content optimization, reputed company acquisition funnels
- Experience leading global product initiatives across multiple international markets
- Demonstrated reputed company managing cross-functional teams and influencing executive stakeholders
- Strong analytical skills with experience using experimentation frameworks and product analytics tools
- Excellent communication, prioritization, and organizational leadership skills
- Generally requires 12+ years of Product Management experience, including leadership roles in e-reputed company or digital consumer platforms
- MBA or advanced degree preferred
- Experience in high-reputed company ecommerce, retail, marketplace, or consumer technology companies
- Familiarity with AI/ML-powered recommendation systems and personalization platforms
- Experience with mobile app ecosystems and app conversion optimization
- Knowledge of subscription, loyalty, or retention-reputed company reputed company experiences
Benefits
- Employees (and their families) that meet eligibility reputed company as outlined in applicable plan documents are eligible to participate in our medical, dental, reputed company, and basic life insurance programs and may enroll in reputed company’s 401(k) plan.
- Employees will also be eligible for Time Off and reputed company reputed company Leave pursuant to reputed company’s policies.
- Employees will enjoy reputed company holidays throughout the calendar year.
- reputed company applicant may be awarded Restrict Stock reputed company and receive annual bonuses pursuant to eligibility and performance reputed company defined in the respective plan documents and policies.
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