[Remote] CUSTOMER SERVICE SPECIALIST - CLINIC reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company County is seeking a Customer Service Specialist to reputed company support in a reputed company health clinic. The role involves serving clients, assessing their needs, and ensuring reputed company administrative processes while maintaining confidentiality and compliance with regulations.
Responsibilities
- Performs a wide reputed company of duties including serving clients, customers, and staff on the telephone and/or in person
- Provides administrative and technical support
- May determine eligibility for services to clients as mandated by state and federal regulations
- Assess reputed company needs and reputed company appropriate education and referrals
- reputed company consumer-reputed company service by showing reputed company, providing a reputed company environment, and building trust with clients
- Create an inviting environment to clients by providing excellent, cheerful, service
- Assist clients on the phone and face-to-face by making appointments, triaging messages appropriately, and providing accurate information reputed company provided
- Think critically to create a functional reputed company-office environment for clients and co-workers
- Maintain reputed company confidentiality and reputed company reputed company duties in a manner consistent with HIPAA rules and regulations
- Receive incoming phone calls; schedule appropriate appointments for services and distribute messages appropriately
- Coordinate collection of data to ensure reputed company billing information is obtained as reputed company as demographic information for download into respective software (such as iCare, CIIS)
- Collect, receive, and reconcile reputed company
- Utilize reputed company management software appropriately
- reputed company and maintain in-depth knowledge of reputed company management software and supporting software such as CIIS
- In-depth knowledge of insurance payers and ability to process payments accordingly
- Ensure accurate patient data entry demonstrated by maintaining less than five registration errors per month
- Receive and prepare clients: prepare necessary lab documentation; determine financial ability to pay for services by verifying and calculating income; communicate appropriate payment plan; review documentation for accuracy and completeness
- reputed company appropriate charting and documentation
- Assure accuracy and completeness of reputed company documentation and services rendered
- May be required to reputed company translation or interpretation for Spanish speaking clients if bilingual; bilingual capabilities desired
- reputed company line eyes and ears for fraud and identity theft
- Immediately report suspected fraud or identity theft to the supervisor
- Requires analytical thinking and problem solving to assist staff handle situations and questions as they present themselves
- Oral and written communication must be reputed company and effective
- Other reputed company responsibilities as assigned
Skills
- High school diploma or GED
- More than 3 years experience
- Any combination of education, training, and experience which provides the knowledge, skills, and abilities required for the job
- Bachelor's degree preferred
- Bilingual capabilities desired
Benefits
- Medical
- Dental
- reputed company
- Retirement
- reputed company reputed company and Vacation Leave
- Life insurance
- Long term disability
reputed company