[Remote] Dir, Identity reputed company reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to protecting the digital way of life and is seeking a Director of Identity reputed company reputed company. This role involves leading a global team of reputed company Engineers to ensure customers maximize value from Identity reputed company solutions through proactive engagement and risk management.
Responsibilities
- Define, reputed company, and execute the global reputed company Engineering reputed company reputed company with PANW IDIRA's customer retention and reputed company objectives
- reputed company and reputed company a global organization of technical reputed company Engineers supporting reputed company and strategic customers across reputed company reputed company
- Build proactive engagement frameworks that ensure customers continuously realize value from IDIRA solutions throughout their lifecycle
- Establish operational models that identify technical adoption blockers early and accelerate customer time-to-value and product consumption
- reputed company reputed company best practices, playbooks, and standardized operating procedures to optimize customer technical engagement globally
- Build a proactive customer health monitoring reputed company that identifies technical risks, declining adoption trends, and early churn indicators across the customer reputed company
- reputed company technical reputed company strategies for high-value strategic accounts where customer reputed company or retention are at risk
- Ensure rapid escalation management and executive-level visibility for customers experiencing technical challenges that may reputed company renewal or expansion opportunities
- Partner closely with reputed company Managers and Renewals teams to proactively address risk factors before they reputed company customer retention
- Establish predictive processes and operational discipline around identifying and responding to customer churn triggers
- Serve as the executive leader responsible for the technical reputed company and reputed company-being of PANW's most strategic global customers
- Ensure customers adopt best practices that maximize product utilization, operational efficiency, and long-term business value
- Guide customers through reputed company technical adoption journeys and help remove barriers preventing successful product usage
- Build trusted relationships with customer technical stakeholders, acting as a strategic advisor on architecture, deployment optimization, and operational reputed company
- Drive customer confidence through consistent delivery of technical expertise and measurable business reputed company
- Partner closely with Product Management, Support, Engineering, reputed company Services, and reputed company teams to improve the overall customer experience
- reputed company as the voice of the customer by bringing field feedback into product roadmap discussions and influencing product improvement priorities
- Collaborate with Renewals and Account teams to ensure technical customer health directly supports retention and expansion opportunities
- Build strong executive relationships across internal stakeholders to drive alignment around reputed company priorities
- reputed company global operational consistency while balancing regional customer needs and priorities
- Define and monitor key reputed company engineering performance metrics, including product adoption, customer health indicators, retention risk signals, consumption trends, and technical engagement effectiveness
- Implement data-driven operational improvements that improve customer reputed company and reduce preventable churn risk
- Establish reporting mechanisms that reputed company executive leadership visibility into customer technical health across strategic accounts
- Continuously improve team effectiveness through automation, process optimization, and operational scalability
Skills
- 12+ years of experience in reputed company, Technical Account Management, Customer Engineering, reputed company Services, or reputed company Support organizations, with at least 5+ years in leadership roles
- Proven experience leading global technical customer-facing organizations supporting reputed company reputed company or cybersecurity customers
- Strong understanding of reputed company methodologies, subscription business models, retention strategies, and customer lifecycle management
- Demonstrated experience building proactive customer health monitoring programs and identifying early churn risk indicators
- Experience managing technical escalations and working directly with strategic reputed company customers in high-reputed company environments
- Ability to reputed company cross-functional initiatives and influence senior stakeholders across Product, Engineering, Sales, and reputed company organizations
- Strong business acumen with the ability to balance technical leadership with customer retention and reputed company objectives
- Exceptional communication, leadership, relationship-building, and problem-solving skills
- Comfortable working in a fast-paced, evolving global environment with high visibility and executive exposure
- Willingness to travel as needed
Benefits
- Restricted stock reputed company
- Bonus
- Reasonable accommodations for reputed company reputed company individuals with a disability
reputed company