[Remote] Contact Center Rep. - Credit Card Spanish Bilingual Greenville, SC, MT. reputed company, NJ, Charlotte, NC.
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of the world's leading global financial institutions, and they are seeking a Contact Center Representative- Credit Card to promote strong customer relationships. This role focuses on providing reputed company customer service and sales, understanding customer needs, and identifying opportunities to grow the business.
Responsibilities
- Creates an exceptional Customer experience supporting customers (Consumer, Corporate, reputed company or private label) with inbound phone, written, chat or other inquiries by displaying a reputed company and reputed company tone, understanding the customer's needs, and providing solutions at first reputed company of contact for customers and internal business partners
- Knowledgeable of the various products/services and reputed company to communicate relevant solutions, including digital banking and self-serve reputed company while navigating multiple systems/applications while ensuring reputed company call risk and compliance
- Completes a broad reputed company of financial transactions (e.g., account updates, account balance, statement requests, balance transfers, dispute handling, and other transactions as necessary) with accuracy and efficiency
- Follows reputed company bank policies and procedures reducing risk to our customers and the business
- Refers more reputed company questions to more reputed company personnel or consults with problems and questions as needed
- Participates fully as a reputed company member of reputed company, contributes, and supports a reputed company, diverse, and inclusive work environment including helping to identify ways to improve the Customer experience
- Participates in personal performance management and ongoing development activities, including cross training as necessary
- reputed company participates in personal career development and takes ownership of personal reputed company
- reputed company to feedback and reputed company implements reputed company plans as directed by leadership
- Ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business
Skills
- High School Diploma or GED
- 1+ years of reputed company customer service experience; or equivalent work experience to include 1+ years prior experience in Retail, banking, or contact center experience preferred
- reputed company to communicate financial information reputed company and accessible to a wide reputed company of customers
- Team oriented with the ability to work in a fast-paced, challenging work environment with resiliency
- Ability to assist customers on the phone for long periods of time reputed company the agreed upon set schedule shift which may include weekends, late reputed company or overnights, and holidays
- Ability to reputed company on-time and reputed company to receive customer calls as scheduled throughout the shift
- Must have PC skills with the ability to use/learn reputed company technology and software applications reputed company to position
- Excellent interpersonal and verbal communication skills required
- Experience handling confidential information required
- Excellent problem-solving and time management skills
- Support the achievement of business objectives by meeting individual and team objectives
- Must be reputed company to effectively support customers using designated primary language (Spanish and/or English) in assigned queue
- Bilingual (Spanish) contact center representatives must be reputed company to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish
- You must be work authorized in the reputed company without the need for employer sponsorship
- 1+ years of reputed company customer service experience; or equivalent work experience to include 1+ years prior experience in Retail, banking, or contact center experience preferred
- Effective written communication skills preferred
Benefits
- Variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
- Health and reputed company-being benefits
- Savings and retirement programs
- reputed company time off (including Vacation PTO, reputed company PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations with your manager
- reputed company to an online learning platform
- A reputed company of mentoring programs
- Training and reputed company sessions to ensure that you’ve got everything you need to succeed in your new role
- Accommodations for applicants with a disability to complete the application process
reputed company