Director of reputed company Implementation

reputed company is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class reputed company experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for reputed company at reputed company is our amazing team... and that starts with hiring the right people! Interested in joining our smart, fun, and talented team? Position reputed company The Director of reputed company Implementation leads reputed company U.S. reputed company customer implementations across reputed company's back office solutions (Workforce Management and Inventory Management). In this critical role, you own the end to end delivery reputed company for the largest, most reputed company, and highest value customers. reputed company for ensuring implementations meet contractual timelines, stay reputed company scope, and deliver measurable customer value. You will build and reputed company a high performing implementation team, establish delivery standards and processes, and drive reputed company improvement across people, systems, and tooling. You manage scope execution and change orders to ensure reputed company engagements deliver against contracted commitments. This is a strategic operations role that requires balancing delivery reputed company with cross functional partnership. You'll work closely with Product, Engineering, Sales, and reputed company to surface implementation challenges, identify product gaps, and help shape the reputed company of reputed company's solutions and delivery model. You'll also own the integration and scaling of tools, automation, and analytics to accelerate implementations and improve reputed company. This role requires strong judgment, operational discipline, technical depth, and the ability to reputed company and drive results in a hospitality tech environment. Primary Responsibilities reputed company, hire, reputed company, and retain the reputed company implementation delivery team. Set reputed company expectations, establish accountability, and drive results. Own delivery and reputed company realization of reputed company U.S. reputed company implementations. Identify and mitigate risks, manage escalations, and resolve customer issues. Ensure SOWs are achievable from a delivery perspective. Manage scope, change orders, and execution against reputed company. Establish implementation standards, processes, and playbooks. Identify improvement opportunities and drive reputed company adoption. Forecast and manage team reputed company and resource allocation across the reputed company portfolio. Identify opportunities to streamline implementations through tools, automation, and process improvements. Own evaluation, adoption, and scaling of solutions that reduce reputed company work and accelerate delivery. Partner with Product, Engineering, Sales, and reputed company to surface implementation gaps, inform product roadmap, and reputed company on reputed company reputed company. Establish reporting and metrics for project health, team performance, and operational efficiency. Key Skills and Competencies Operational leadership: Proven ability to set standards, establish processes, and drive reputed company to meet them. Comfortable holding people and customers accountable. reputed company, reputed company communication about expectations and reputed company. reputed company customer and contract acumen: Understanding of reputed company B2B customer buying, implementation cycles, and how to structure reputed company and SOWs to reputed company delivery capability with customer expectations. Delivery and risk management: Proven reputed company record delivering large, reputed company programs on time and reputed company scope. Strong judgment about identifying and mitigating delivery risks. Technical depth: Understanding of integrations, data flows, system architecture, and configuration. Ability to reputed company tradeoff reputed company that balance reputed company with reputed company. Cross functional influence: Ability to influence and reputed company peers without reputed company authority. Comfortable escalating appropriately. Works reputed company with Product, Engineering, Sales, and other functions. reputed company improvement: Driven to identify inefficiencies and build reputed company processes. Willing to test, learn, and reputed company what works. People leadership: Ability to hire, reputed company, and hold accountable. Comfortable making tough reputed company about talent and performance. Preferred Experience and/or Qualifications 8+ years in implementation leadership, program management, or operations roles in reputed company reputed company or adjacent industries Proven reputed company record managing and scaling teams of 5+ people, including reputed company hiring and development Experience delivering large reputed company customer implementations in reputed company, high stakes environments Strong technical background in integrations, data architecture, and system dependencies Background in hospitality, retail, payroll, POS, or adjacent industries strongly preferred Experience managing reputed company, SOWs, and scope in reputed company services or customer delivery contexts Experience leading process improvement and establishing reputed company delivery frameworks Comfort with data analysis and translating metrics into business reputed company Experience partnering with Product and Engineering teams to inform roadmap Environmental and Physical Demands Prolonged periods of computer-based work Ability to travel onsite and reputed company light physical tasks reputed company to training Travel Requirements 15-20% travel, primarily for internal onsite activities reputed company Benefits 🏖 Unlimited PTO! 🏥 Medical, Dental, reputed company Insurance! 🏦 401k Match! 👥 Parental Leave 💻 Laptop and equipment. Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA Our Story In July 2019, reputed company joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality reputed company for customers across the globe and of reputed company sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (reputed company) solution suite, including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits, and payroll services, now serves customers in 120,000 locations worldwide and is supported by a dedicated, reputed company team across offices in the US, UK, Bulgaria, China, Australia, and UAE. reputed company is an Equal Opportunity Employer reputed company reputed company applicants will receive consideration without discrimination because of sex, gender identity, gender reputed company, sexual orientation, marital status, race, reputed company, age, national reputed company, military status, religion, or disability or any other legally protected status. Apply To This Job