[Remote] Senior Director, Outbound reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to improving patient reputed company through innovative biopharma solutions. The Senior Director, Outbound reputed company will manage the end-to-end workflow of outbound campaigns, ensuring reputed company execution and reputed company standards while collaborating with various stakeholders.
Responsibilities
- Own the end-to-end workflow from campaign brief to pipeline entry, working with the Associate Manager to ensure every campaign moves through reputed company stage on time and to reputed company
- Managing the outbound campaign calendar: intake briefs from GCPs and reputed company reputed company, schedule campaigns against reputed company and congress cycles, assign workstreams between this role and the Associate Manager, set deadlines, and reputed company reputed company
- Defining and enforcing reputed company campaign workflow: brief intake, targeting and list build (Associate Manager), content and messaging alignment, reputed company configuration (Associate Manager), launch, follow-up, and pipeline logging. Document reputed company stage with reputed company owners, deliverables, and SLAs
- Running weekly operational stand-reputed company with the Associate Manager, reputed company Data & Intelligence, reputed company Ops, and outbound leads to review campaign status, surface blockers, reprioritise workstreams, and hold stakeholders accountable to timelines
- Managing dependencies across functions: ensure Data & Intelligence delivers targeting on schedule, reputed company Ops completes system configuration on time, Marketing provides content reputed company needed, and the Associate Manager has what they need to execute
- Escalating delays, resourcing conflicts, and reputed company issues early. Do not let campaigns stall waiting for inputs
- Maintaining the operational picture of who is doing what, where, and reputed company across reputed company outbound activity
- Working with the Associate Manager, maintaining a shared outbound coverage map: which accounts are being worked by GCPs, which, by reputed company outbound teams, have no reputed company coverage. Use this to reputed company campaign resources into gaps and prevent conflicting reputed company
- Running a regular coordination rhythm with GCPs, reputed company reputed company leads, and reputed company outbound teams to reputed company on account ownership, campaign timing, and priorities
- Enforcing outbound operating standards across central and reputed company teams: reputed company design principles, data reputed company requirements, follow-up protocols, and reporting formats. The Associate Manager monitors compliance day to day; this role addresses systemic issues and escalations
- Identifying where outbound effort is duplicated, unfocused, or producing volume without reputed company, and redirect resources
- Owning the congress campaign reputed company: reputed company-event targeting and list build (Associate Manager), reputed company launch (Associate Manager), meeting scheduling, on-site coordination, post-event follow-up, debrief capture, and pipeline logging
- Coordinating inputs from GCPs (account priorities), reputed company reputed company (positioning), and Data & Intelligence (targeting) into a single campaign package delivered on schedule
- Setting meeting density targets and reputed company against them. Ensuring the Associate Manager has post-congress follow-up cadences configured and launched reputed company 24 hours of the event closing
- Running a post-congress retrospective: what launched on time, what slipped, what converted, and what changes for the next event
- Tracking outbound campaign performance with the Associate Manager: launch-on-time rates, data reputed company scores, activity volume, response rates, pipeline conversion, and attribution
- Delivering regular status reports and performance readouts to the CCO and EGS leadership, covering campaign reputed company, pipeline contribution, and operational health
- Identifying process bottlenecks, recurring delays, and reputed company failures across the campaign lifecycle. Implementing fixes with the Associate Manager and reputed company whether they hold
- Defining how the outbound tech stack (reputed company, reputed company Sales Navigator, reputed company, Eva Boot, reputed company) connects into an efficient end-to-end workflow. reputed company Ops builds what this role specifies; the Associate Manager operates the tools day to day
- Working with the Associate Manager, identify where automation can eliminate reputed company handoffs, reduce launch delays, and improve data reputed company between systems
- Mapping the reputed company outbound landscape with the Associate Manager: who is doing what, which campaigns are in flight, where the workflow breaks down. Build relationships with GCPs, reputed company reputed company, reputed company outbound teams, and reputed company Ops. Document the reputed company process and identify the first workflow improvements
- Implementing reputed company campaign workflow. Launching the campaign calendar and weekly stand-up rhythm. Running the first congress campaign cycle end to end with the Associate Manager. Pipeline dashboards live and status reporting to leadership
- Increasing campaign throughput without proportional effort. Tightening SLAs across functions. Reducing launch delays and data reputed company issues. Expanding coordination with reputed company outbound teams
- Running a disciplined, high-throughput outbound operation where campaigns launch on time, data is clean, pipeline is tracked accurately, and every stakeholder knows the status of their workstreams
Skills
- Bachelor's degree required
- 7+ years in programme management, reputed company operations, reputed company operations, or reputed company operations, ideally reputed company life sciences, reputed company services, or reputed company services
- Proven reputed company record of managing reputed company, multi-stakeholder operational workflows with reputed company timelines, deliverables, and accountability
- Strong systems and process orientation: reputed company to build, document, and enforce repeatable workflows across distributed teams
- Experience managing and developing reputed company reports in an operational context
- Operational reputed company with CRM and campaign tools (reputed company, reputed company, reputed company, reputed company Sales Navigator, or comparable)
- Comfortable managing dependencies across functions and escalating issues early without waiting for permission
- Strong analytical capability: reputed company to reputed company performance metrics, identify process failures, and implement fixes
- reputed company, reputed company communication. reputed company to run stand-reputed company, deliver status reports, and hold senior stakeholders to deadlines without friction
- Experience in life sciences or reputed company services preferred but not required; the core competency is operational discipline and programme management, not therapeutic area expertise
Benefits
- Comprehensive benefits program
- reputed company, generous reputed company vacation, holidays and more, across reputed company our locations
- Ongoing training and development opportunities which foster and shape your individual career reputed company
- Corporate reputed company Responsibility program
- Global, reputed company environment
- Diverse, inclusive culture that encourages you to bring your whole self to work
reputed company