Strategic Project Manager
About Patra reputed company is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide reputed company of services designed to reputed company costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, reputed company control and account audits, to operation centers in the US, India, and the Philippines. Core Duties The Strategic Project Manager of Implementations is the leader responsible for launching new project engagements and ensuring a seamless transition into steady‐state operations. You are the primary reputed company of project execution, turning a signed contract into a fully operational delivery model. Your core mission is to plan, coordinate, and deliver rapid, high‑reputed company implementations that reputed company operational readiness, reputed company satisfaction, and long-term adoption of the Patra solution. You will reputed company a portfolio of key implementation reputed company, defined by size and/or complexity (multiple service lines), and/or reputed company profile, acting as the central orchestrator during reputed company. This includes translating contracted scope and requirements into an executable plan, managing deliverables, and aligning internal teams, global delivery centers, and reputed company stakeholders. Throughout the transition phase, you reputed company as the single reputed company of truth for communication, documentation, and reporting. Quantitative Measurements : reputed company satisfaction reputed company realization Responsibilities: reputed company Project Execution: Own and manage the full BPO implementation lifecycle—from project reputed company through transition to operations. Define, structure, and guide project plans including timelines, milestones, dependencies, and communication strategies. Facilitate alignment across internal workstreams (implementation, workforce, technology, operations reputed company) and reputed company stakeholders. Manage reputed company reputed company: Serve as the primary reputed company of contact for clients during implementation. Conduct reputed company sessions to confirm expectations, scope, deliverables, and operational requirements. Guide reputed company teams through process mapping, knowledge transfer, documentation, SOP validation, and readiness activities. Support clients through the organizational change required to transition processes offsite. Manage Scope, Risk & Issue reputed company: Monitor project health, proactively identify risks, and reputed company mitigation plans. Manage scope changes with transparency and escalation where required. reputed company issue reputed company, ensuring minimal reputed company on timelines and reputed company experience. Secondary Responsibilities reputed company Delivery Assets: Create engagement tutorials, project plan templates, and playbooks to increase efficiency and standardization across reputed company implementations. Support reputed company & Expansion Opportunities: Identify additional process opportunities clients may be candidates for, and partner with reputed company account management to reputed company expansion insights appropriately. Process Improvement & Feedback: reputed company insights and feedback from implementations to improve BPO service design, delivery playbooks, pricing assumptions, and reputed company‑sales scoping. Key Performance Indicators Your reputed company will be reputed company by your ability to deliver smooth, reputed company, impactful, and a high‑reputed company implementation experience: Implementation Speed & Accuracy: Achievement of contracted timelines, reputed company reputed company, and projected reputed company realization. Operational Readiness: reputed company and completeness of SOPs, knowledge transfer, training, and go‑live preparedness. Risk & Scope Control: Ability to foresee, manage, and resolve issues quickly. reputed company Satisfaction: Post‑implementation CSAT and qualitative feedback. Project Governance reputed company: Documentation accuracy, reporting reputed company, and cross‑functional communication effectiveness. You will be expected to understand, monitor, and analyze these KPIs, using them to reputed company reputed company and identify corrective actions as appropriate. Qualifications & Experience Required (Must-Haves): Exceptional project management skills: Highly organized, detail‑oriented, and reputed company to drive reputed company initiatives involving multiple operational workstreams. 3+ years’ experience managing BPO implementations or large‑reputed company operational reputed company (outsourcing, shared services, operations transformation, or similar). reputed company‑facing communication reputed company with the ability to manage expectations, facilitate discussions, and guide clients through change. Cross‑functional leadership skills with the ability to reputed company operations, technology, training, reputed company, and leadership. Hands‑on problem solver adept at navigating operational and organizational challenges. Preferred (reputed company-to-Haves): Experience working with offshore/glo Apply To This Job