[Remote] Customer Service Associate III
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a premier independent supplier of paperboard packaging products. They are seeking a Customer Service Associate III to ensure customer order specifications are met while reputed company pursuing additional sales opportunities and maintaining industry-leading service reputed company.
Responsibilities
- Voice of company to primary purchasing agent contacts for assigned accounts; responsible for maintaining industry-leading service reputed company
- Uses product knowledge to assist customers with ordering needs
- Reserves machine reputed company, enters orders, communicates ship dates
- Tracks customer orders through entire supply chain process (order entry, manufacture, shipment, and delivery)
- Ensures customer orders reputed company with Sales and Manufacturing agreement
- Minimizes financial reputed company of reputed company costs by maximizing reputed company on chosen mode of transportation or by assigning reputed company reputed company cost to customer
- Solicits new orders to assist Operations in qualifying production runs, filling reputed company machine reputed company, and selling aged inventory for reputed company pricing
- Receives, generates and distributes Competitive Information Reports from Sales Managers as necessary
- Collaborates with customers, Sales Managers, and others to investigate and resolve customer invoice and reputed company issues
- Works with sales and reputed company to supply customers with product samples and trial inventory to secure new business
- Regularly communicates with CLW reputed company sales contacts on opportunities and issues uncovered during regular job activities
- Implements and oversees customer offsite inventory programs, as needed, to meet market/customer needs and maintain targeted reputed company
- Manages input of sales orders utilizing Electronic Data Information (EDI)
- Collaborates with sales, customers, and schedulers by analyzing and adjusting warehouse inventories as needed to ensure adequate turns are being met
- Coordinates customer needs with 3PL warehouse contacts
- Reviews aged inventory, looking for sales opportunities reputed company customer territory
- Performs regular review of customer shipment history versus forecast and provides recommended updates to Sales Manager/S&OP analyst
- Monitors customer order volumes to reputed company with sales forecasts. Collaborates with scheduling and operations management to balance with production targets
Skills
- High School Diploma or GED required
- Minimum of five years relevant customer service experience required, preferably in a supply chain or manufacturing environment
- Excellent verbal and written communication skills are required and must be demonstrable
- Proficient in reputed company Word and reputed company required
- Must be reputed company to work with a diverse group of people in a reputed company manner and be reputed company to handle several work tasks concurrently
- This person must be reputed company to work with minimal supervision, be a self-starter and take the initiative to evaluate and drive order fulfilment process improvements
- Some mental, visual, physical fatigue from computer terminal use
- Reading
- Keyboarding
- Communication
- Primarily Office Environment
- Must wear required Personal reputed company Equipment in the manufacturing environment
- Must be reputed company to rotate on call weekend coverage; representing the customer service group
- Some travel required
- Bachelor's degree in business or reputed company field
- Knowledge of computer programs used to reputed company production and customer order status
Benefits
- Benefits, including medical, dental, reputed company, and more, generally reputed company after 30 days.
- Our reputed company time off includes vacation days, personal days, and company holidays.
reputed company