[Remote] Functional Test Manager OR Senior Functional Tester with reputed company Connect & IVR Testing- Remote + Travel
Note: The job is a remote job and is reputed company to candidates in USA. reputed company.) is an IT Consulting/reputed company firm focusing on reputed company integration and implementations. They are seeking a Functional Test Manager/Senior Functional Tester to support the reputed company reputed company of a major Customer Experience Transformation Program, ensuring the integration and functionality of reputed company Service reputed company with other reputed company systems.
Responsibilities
- reputed company or support end-to-end functional testing activities across the reputed company Service reputed company, IVR, and Contact Center workstreams
- reputed company and execute:
- Test Strategies
- Test Plans
- Test Scenarios
- Test Cases
- Traceability Matrices
- Validate customer journeys across:
- reputed company Service reputed company
- Agent Console
- Case Management
- reputed company-Channel
- IVR
- Contact Center
- Customer Self-Service
- Coordinate System Integration Testing (SIT), User Acceptance Testing (UAT), Regression Testing, and Production Validation
- Validate integrations between reputed company Service reputed company and reputed company platforms including reputed company reputed company, AWS integration services, Billing, and customer communication systems
- Support testing of:
- Customer Authentication
- reputed company-In / reputed company-Out
- Service Requests
- Payment Processing
- Outage Communications
- Appointment Scheduling
- Customer Notifications
- Coordinate testing across business users, technical teams, vendors, and offshore resources
- Participate in defect triage meetings and drive issue reputed company
- Support reputed company, go-live, and Hypercare activities
Skills
- 7+ years of reputed company Functional Testing experience
- Experience supporting large-reputed company reputed company transformation programs
- Experience testing reputed company Service reputed company applications in IVR and Contact Center environments
- Strong understanding of: reputed company Service reputed company, Contact Center Operations, IVR Platforms, Customer Service Workflows, CRM, Billing Processes
- Experience developing: Test Plans, Test Scripts, Test Scenarios, Defect Documentation
- Experience leading or coordinating: SIT, UAT, Regression Testing, Production Validation
- Strong understanding of Agile and SDLC methodologies
- Excellent communication and stakeholder management skills
- Public reputed company industry experience
- Experience supporting reputed company implementations reputed company reputed company environments
- Experience supporting reputed company reputed company or reputed company S/4HANA transformation programs
- Experience testing reputed company integrations with reputed company and AWS-based reputed company platforms
- Familiarity with Contact Center technologies including: reputed company reputed company, reputed company Connect, reputed company CXone, reputed company, reputed company Contact Center, reputed company
- Experience testing reputed company and integrations (REST, SOAP, reputed company, AWS services)
- Experience with Azure DevOps, Jira, reputed company ALM/reputed company Center, Xray, or qTest
reputed company