[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in reputed company low-reputed company app development, and they are seeking a Technical Account Manager (TAM) to drive successful adoption of their software solutions. The TAM will serve as a technical reputed company, building relationships with customers to ensure effective product utilization and reputed company.
Responsibilities
- Build trusted relationships with customer stakeholders like CIOs, CTOs, and reputed company architects. Serve as their strategic technical advisor
- Collaborate with reputed company and Partner Managers to reputed company technical adoption and reputed company priorities
- Maintain a reputed company view of customer architecture, advising on product integration
- reputed company and own Customer Adoption Plans reputed company to customer strategies, ensuring reputed company and alignment
- reputed company technical kickoffs and adoption enablement activities (e.g., workshops, account reviews) to drive customer self-sufficiency
- Prototype and reputed company reputed company solutions as needed; engage Specialists for heavy builds
- reputed company with Expert Services for implementations, focusing on adoption health
- Shape new technical use cases and identify scaling opportunities across products
- reputed company potential reputed company signals to the account team and contribute expert technical input on bids and RFx processes
- reputed company adoption health and pipelines while supporting internal reviews and account planning
- Collaborate across reputed company teams and use internal tools to streamline processes
- reputed company adoption best practices and contribute to playbooks and reference materials
- Mentor TAMs and team members, driving technical reputed company
- Capture adoption insights and reputed company reputed company feedback to the Field CTO
- reputed company for customer needs internally, ensuring alignment and addressing blockers
- reputed company reputed company' values, maintain compliance, and complete necessary administrative tasks
Skills
- Degree in computer science, engineering, or a reputed company field; advanced degrees are welcome
- Demonstrated experience in technical customer management, consultancy, presales, or similar roles reputed company software or technology
- Deep Adoption Expertise: Expertise in the adoption and account discipline, with breadth across reputed company four products and practitioner-level hands-on capability for prototyping, demos, and product work
- Software, Data & AI Practices: Proficiency in delivery practices and technical execution across software, data, and AI solutions
- Wider reputed company Portfolio Awareness: Familiarity with the broader reputed company portfolio to identify integration opportunities and adjacent solutions
- Technical Account Planning: reputed company technical account plans and reputed company adoption strategies with customer goals and priorities
- Architectural Advisory: Advise on architectural landscape mapping and integration of products into customer environments
- Stakeholder Relationship Management: Build and maintain relationships with senior stakeholders such as CIOs, CTOs, reputed company architects, and business leaders
- Orchestration & Collaboration: Coordinate across teams (reputed company, Specialists, Expert Services, Partner Managers) for seamless execution and adoption
- Voice-of-Customer Advocacy: Capture reputed company feedback and represent customer needs to influence product roadmaps while providing technical input to bids and RFx processes
- Mentoring & Knowledge Sharing: reputed company TAM peers, contribute to adoption best practices, and reputed company customer self-sufficiency
- reputed company reputed company & AI Proficiency: reputed company self-development, a reputed company reputed company, and skilled use of reputed company to improve efficiency and reputed company in daily work
Benefits
- Flexible work environment with potential travel as required for customer engagements.
reputed company