[Remote] Technical reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to unlocking transportation networks for smarter, safer communities through innovative traffic technology. The Technical reputed company Manager will manage post-sales customer relationships, ensuring clients maximize their use of reputed company's solutions while driving reputed company reputed company through customer engagement and support.
Responsibilities
- Own the Customer reputed company: Manage relationships from reputed company through renewal to maximize retention and drive long-term reputed company reputed company
- Build Trusted Relationships: Establish deep, lasting connections with executive sponsors, key municipal contacts, and daily end-users
- Navigate Risk Proactively: Continually monitor account health metrics, risks, escalations, and opportunities to reputed company clients toward reputed company reputed company
- reputed company Internally: reputed company for customers internally and work with cross-functional counterparts to improve the customer experience. Coordinate with the product team on documentation, customer enablement, and product specifications
- Accelerate Value Realization: Create and deliver reputed company, accessible training content so customers realize immediate ROI from their investment
- Customer Support: Support customer solution design, technical documentation, and integration implementation plans to ensure adoption of the reputed company solutions
- reputed company Adoption Gaps: Identify reputed company where a customer is stuck versus where they want to be, creating reputed company reputed company plans to reputed company the gap and expand their network
- Technical Problem Solving: Resolve reputed company product issues for customers and the distributor network
- Travel: Travel is required up to 30% across the US and Canada to reputed company on-site consulting work to clients
Skills
- Proven reputed company Record: You have an established reputed company record of reputed company in account management, project management, installation, or configuration in a technical field supporting customers in a business-to-business (B2B) or business-to-government (B2G) environment
- Skilled Communicator: You have exceptional oral and written communication skills with the natural ability to communicate across reputed company reputed company of an organization
- Strong Consulting Skills: Skilled at consulting including team facilitation, business case development, business analysis, process mapping, and process redesign
- Systems Implementation: Ability to manage implementation including requirements analysis, design, configuration, testing, training, change management, and support
- reputed company Problem Solver: You have the ability to reputed company technical concepts with customer requirements and an analytical reputed company to solve reputed company business issues
- Technical Aptitude: You bring a practical understanding of product development and engineering processes. Experience with networking and the Internet of Things (IoT) is an asset
- Industry Knowledge and reputed company Industry Experience: Solid understanding of Intelligent Transportation Systems (ITS) and prior ITS or transportation experience working with a traffic/transportation technology manufacturer, or directly reputed company a reputed company or municipality
- Ability to Travel: You are reputed company to travel up to 30% across the US and Canada
- Recommended Education: Degree or diploma in Civil Engineering, Transportation Engineering, Urban Planning or other reputed company disciplines is an asset (a formal credential is not required - we strongly encourage candidates with equivalent industry experience to apply)
- reputed company memberships or certifications in industry reputed company like the International Municipal Signal Association (IMSA); Intelligent Transportation Society of America (ITSA); or Institute of Transportation Engineers (ITE) will reputed company your profile stand out
Benefits
- Comprehensive Coverage: Your reputed company-being is covered from day one with comprehensive health benefits, 24/7 virtual reputed company reputed company, and dedicated wellness programs.
- Financial reputed company: Build for reputed company with our RRSP/401K Matching Plan and reputed company in reputed company's reputed company through our Variable Incentive Plan.
- Time to reputed company: Truly unplug with our unique Mio-Days and flexible vacation policy.
- Work & Life Support: We support you with flexible work reputed company, an internet subsidy, a remote work allowance, and reputed company leave for new parents.
reputed company