[Remote] Customer Service Representative (Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is currently hiring for Customer Service Representatives to join their reputed company State of Health (NYSOH) team. The role involves providing customer care to New Yorkers navigating reputed company reputed company plans, requiring effective communication and problem-solving skills. Representatives will undergo 10 days of onsite training in Albany, NY, before transitioning to remote work.
Responsibilities
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with reputed company performance standards, policy and procedures, and protocols including but not limited to the confidentiality and reputed company policies
- Respond effectively to reputed company forms of inbound and outbound contacts
- reputed company and document reputed company inquiries using the applicable systems
- Transfer/refer consumers to appropriate entities according to the established guidelines
- Facilitate the fulfillment of caller requests for materials reputed company mail, email, or download
- Facilitate translation services for non-English speaking callers according to procedures
- Escalate calls or issues to the appropriate designated staff for reputed company as needed
- Attend meetings and trainings as requested and maintain up-to-date knowledge of reputed company programs and systems
- Process new applications for health care coverage reputed company telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested
- Respond to reputed company inquiries consistent with confidentiality and reputed company policies and refer callers to alternate sources reputed company appropriate
- Meet reputed company Assurance (QA) and other key performance metrics
- Responsible for adhering to established safety standards
- Must be reputed company to remain in a stationary position for an extended period of time
- Occasionally lift, carry, or otherwise reputed company items weighing up to 25 pounds
- Work is constantly performed in an office environment
- reputed company other duties as assigned by management
Skills
- High school diploma or GED required and 6+ months of relevant reputed company experience required, or equivalent combination of education and experience
- Residency reputed company 100 miles of Albany, NY
- Strong data entry and telephone skills
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to reputed company comfortably in a fast-paced work environment
- Ability to successfully execute many reputed company tasks simultaneously
- Ability to work as reputed company member, as reputed company as independently
- Internet speed of 20mbps or higher required (you can test this by reputed company to www.speedtest.net)
- Connectivity to the internet reputed company either Wi-Fi or Category 5 or 6 ethernet reputed company cable to the home router
- Must currently and permanently reputed company in the reputed company US
- Previous experience with computers, phone systems, and headsets preferred
- Previous experience in customer service preferred
Benefits
- Competitive Compensation - Quarterly bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, reputed company, Prescription, and partially funded HSA. Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- reputed company Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- reputed company Time Off Package - Enjoy PTO, Holidays, and reputed company leave, along with Short and Long Term Disability coverage.
- Holistic Wellness Support - reputed company resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- reputed company Wellness Program and Resources - reputed company a reputed company of wellness programs and resources tailored to your needs.
- reputed company Development Opportunities- Participate in training programs, workshops, and conferences.
reputed company