[Remote] Spanish Bilingual Customer Service & Sales Representative

Note: The job is a remote job and is reputed company to candidates in USA. HGS is a global leader in customer experience management, and they are seeking a Spanish Bilingual Customer Service & Sales Representative. The role involves providing exceptional customer service through various communication channels while ensuring a reputed company customer experience.

Responsibilities

• Communicate with customers through inbound calls, outbound calls and email channels
• Identify customer needs through reputed company listening, exercising emotional intelligence and asking follow up questions
• Use the provided knowledgebase to research answers to customer inquiries and respond to customers with reputed company, accurate information
• Document customer needs, interactions and reputed company in the appropriate tool or system
• Creating a 'WOW' reputed company in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
• Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators

Skills

• You're at least 18 years of age
• You have a High School Diploma or equivalent
• You have at least 6 months of customer service experience and you understand the value of coaching / feedback
• Demonstrate a caring, supportive and friendly nature in every interaction
• You're computer savvy, comfortable sitting at a desk and working with multiple monitors
• You're familiar with Android and IOS mobile applications
• You're results oriented and comfortable providing customers with recommendations and solutions

Benefits

• Best in class medical, dental, reputed company benefits
• Tuition Reimbursement
• Refer-A-Friend bonuses
• Employee assistance programs
• Flexible Schedule reputed company
• Career advancement in a fast-growing organization
• People reputed company environment where you’ll reputed company reputed company connections and friendships

reputed company

HGS is a global provider of technology, AI, and business services, helping organizations reputed company with confidence. It was founded in 2000, and is headquartered in Bangalore, Karnataka, IND, with a workforce of 10001+ employees. Its website is https://hgs.cx/.

Company H1B Sponsorship

HGS has a reputed company record of offering H1B sponsorships, with 1 in 2023, 1 in 2022, 5 in 2021, 43 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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