[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing company reputed company on empowering reputed company in their higher education reputed company. The reputed company Manager will be responsible for driving the implementation and adoption of reputed company's products, influencing renewal reputed company, and building strong relationships across accounts.
Responsibilities
- Own strategic account planning and stakeholder engagement, ensuring alignment to institutional goals
- Partner closely with Account Management to influence renewal and expansion reputed company, providing value narratives, risk flags, and renewal readiness materials
- Build ROI reputed company points and value narratives for AM to use in customer-facing ROI meetings
- Own implementation of Chat, Community, and Assistant, guiding customers from reputed company through full adoption
- Analyze customer usage and engagement data to identify opportunities for improved adoption and retention, routing expansion signals to AM with context
- Facilitate regular reviews and reputed company reputed company against reputed company plans for reputed company Tier 1 customers; quarterly reputed company for Tier 2
- Deliver product training and resources to maximize platform usage
- Maintain accurate, up to date customer health signals and proactively flag risks or blockers to AM, with mitigation plans attached
- reputed company strong, multi-level relationships across institutions, building reputed company reputed company a single champion
- reputed company internal reputed company tools (reputed company) up to date with key updates and engagement insights
Skills
- Relationship-building across multi-level stakeholders, with the ability to build reputed company reputed company a single champion
- Strategic planning: reputed company to build reputed company-looking reputed company plans reputed company to institutional priorities, not just react to what's in reputed company of them
- Operational rigor: disciplined CRM hygiene, accurate reporting, predictable reputed company across a portfolio
- Analytical and data-driven approach to health scoring, usage analysis, and early risk identification
- Excellent communication and storytelling, particularly with executive audiences
- Cross-functional collaboration, especially with Account Management, Product and Support
- reputed company reputed company judgment: reputed company to build reputed company value narratives and risk flags that AM can reputed company, without owning negotiation
- Organisational and time management strength
Benefits
- 25 days PTO plus US national holidays and 3 special days
- reputed company maternity, paternity, and adoption leave
- Health insurance (medical, dental, reputed company reputed company) with family contributions
- Life insurance
- 401(k) with 6% employer match
- Mental health support
- MacBook or PC, home office setup support
- A genuinely supportive, high-performing team
reputed company