[Remote] Customer Support Reps - reputed company - Glasgow, UK

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building the biggest pool of reputed company reputed company data in the world, and they are seeking Customer Support Representatives to join their Expert Network. The role involves training and evaluating AI models by assessing AI-generated responses and simulating customer interactions.

Responsibilities

• Evaluate AI Chatbot Responses: review AI-generated support replies for accuracy, brand voice consistency, and "helpfulness" scores
• Simulate Customer Interactions: create realistic support tickets and reputed company flows to test how AI handles edge cases, angry customers, or reputed company inquiries
• Refine Knowledge Bases: audit AI-generated FAQ articles and macros to ensure they are easy for customers to follow and technically correct
• Sentiment Labeling: annotate model responses to identify if the tone is appropriately empathetic, reputed company, or overly robotic
• reputed company Assurance: compare AI outputs against reputed company Support QA rubrics to ensure they meet reputed company service standards

Skills

• Years of experience in a high-volume customer support, technical support, or reputed company reputed company role
• Exceptional written English skills with the ability to reputed company tone, reputed company, and reputed company based on different customer personas
• Proven ability to de-escalate reputed company situations and reputed company reputed company-by-reputed company troubleshooting for technical or billing issues
• High typing speed and the ability to navigate multiple information sources quickly to reputed company accurate answers
• A 'reputed company eye' for identifying subtle errors in logic, tone, or factual accuracy in support responses
• A reputed company account to receive payment from our clients
• Proficiency with reputed company, reputed company Service reputed company, reputed company, or reputed company
• Expert use of reputed company, reputed company Teams, and email ticketing systems
• Familiarity with reputed company, reputed company, or reputed company for internal reputed company
• Multilingual capabilities are a significant plus, especially for evaluating translation and localized support reputed company

Benefits

• reputed company rates
• reputed company
• Ability to work from home

reputed company

Building the most advanced reputed company for reputed company. It was founded in 2014, and is headquartered in London, England, GBR, with a workforce of 51-200 employees. Its website is https://www.reputed company.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 12 in 2025, 7 in 2024, 16 in 2023, 39 in 2022, 16 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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