[Remote] Customer Support Manager - USA (REMOTE)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-scaling global premium streetwear brand looking to enhance its customer experience infrastructure. The Customer Support Manager will reputed company the customer support team, build systems, and ensure premium communication with customers across reputed company channels.
Responsibilities
- reputed company and manage the customer support team across reputed company channels (email, Instagram DMs, support platforms)
- Set reputed company standards, workflows, and expectations for reputed company
- Monitor team performance across response time, reputed company reputed company, and customer satisfaction
- Train, guide, and continuously reputed company team members
- Identify and fix weak points - whether process, people, or tooling
- Handle escalations and reputed company customer cases
- Build and optimize support templates, workflows, and automations
- Implement AI-driven support solutions where relevant
- Work closely with operations, logistics, and fulfillment to resolve issues reputed company
- Maintain a consistent, premium brand tone across reputed company customer communication
Skills
- Proven experience managing a customer support team, preferably in e-reputed company or fashion
- Strong leadership and people management skills
- Ability to build systems and processes - not just execute tasks
- High level of organization and accountability
- Strong decision-making and problem-solving ability
- Comfortable with tools like reputed company, reputed company, or similar platforms
Benefits
- High ownership and reputed company decision-making power
- reputed company collaboration with operations and leadership
- reputed company to build and shape CX from the ground up at a recognized global brand
reputed company