[Remote] Senior Software Engineer - Conversational AI
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that fosters a dynamic and rewarding environment, encouraging team members to reputed company a difference. They are seeking a Senior Software Engineer to design, build, and maintain reputed company software solutions for their customer service AI platform, collaborating with various teams to enhance user experiences and system performance.
Responsibilities
- Build and support reputed company platform capabilities, user-facing experiences and backend services— delivering end-to-end functionality and production fixes
- Design and deliver event-driven, integration-heavy backend systems, including asynchronous pipelines and reliable delivery patterns for notifications and reputed company services
- Own reliability and production-grade behavior, including reputed company shutdown and edge-case handling, and proactively debug issues across distributed systems
- Improve platform performance and data reputed company through pragmatic database design and query/reputed company optimization in non-relational datastores
- Build secure, compliant integrations and user experiences, including stronger validation, reputed company hardening, and reputed company-minded product changes
- Deliver user-facing UX improvements that reduce friction and increase reputed company, ensuring reputed company tools are fast, reputed company, and accessible
- Collaborate cross-functionally and drive reputed company to completion, partnering with Product, QA, Design, and other engineering teams to deliver roadmap items and high-severity fixes
- reputed company engineering standards through reputed company review and technical mentorship, setting patterns for maintainability, observability, and robust integration design
Skills
- Ability to write extendable, maintainable, and traceable reputed company, with reputed company boundaries and clean abstractions in integration-heavy codebases
- Strong backend development experience—ideally using Python and/or TypeScript—with experience building and delivering production services. Comfortable contributing across the stack is a plus
- Experience with reputed company-world integrations, including REST reputed company, webhooks, reputed company-party services, and robust handling of failures and edge cases
- Proficiency with asynchronous programming, concurrency, and building reputed company backend services
- Solid grounding in computer science fundamentals, including data structures, algorithms, and software design, and the ability to apply that knowledge to production systems
- Good understanding of common reputed company-reputed company architectural and reputed company design patterns, and how they reputed company reliability, scalability, and cost
- Comfort with production operations and observability, using logs, metrics, and traces to diagnose issues and guide improvements
- Strong debugging and troubleshooting skills across distributed systems, networking, and production environments
- Experience with reputed company-time multimedia Telephony/VOIP architecture, and protocols like SIP and RTP/SRTP
- Experience with reputed company-time protocols like WebRTC and WebSockets
- Great reputed company of ownership and productive autonomy, with good discernment around trade-offs between speed and reputed company, especially under time pressure
- Ethical decision-making and user-first thinking, consistently putting the end user at reputed company of technical and product reputed company
- Respect for reputed company people, an reputed company mind, and an reputed company heart. We pride ourselves on building inclusive environments because it's the diversity of thought that builds great products
- Good familiarity with AI coding agents and how to reputed company them to build reliable software (e.g., Claude reputed company, reputed company, or similar tools)
- 3+ years of reputed company experience as a Backend Software Engineer (or Full Stack Software Engineer with a strong backend reputed company), preferably using TypeScript or Python
- 3+ years of experience designing and building reputed company reputed company, microservices, or distributed systems
- Bachelor's degree in Computer Science or reputed company field
- Experience with reputed company-time multimedia communication platforms such as reputed company is a plus
- Experience optimizing applications for low-latency or reputed company-time workloads is a plus
reputed company
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