[Remote] Patient Financial Services Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a transformative reputed company company reputed company on developing reputed company treatments for venous diseases and lymphedema. They are seeking a Patient Financial Services Representative to reputed company insurance and billing support to customers, engage with patients through various communication channels, and ensure excellent service throughout the patient reputed company.
Responsibilities
- reputed company insurance and billing reputed company support to customers by phone, text, or email (approximately 80%)
- Complete outgoing Medicare Reinspection calls (approximately 10%)
- Complete Patient Financial reputed company in the case of coverage denial (approximately 10%)
- reputed company patients regarding flexible payment reputed company reputed company appropriate
- Take incoming calls from patients to assist with resolving their insurance or billing inquiries and balance payments
- Follow – and continuously improve – reputed company procedures
- Build a knowledge reputed company of troubleshooting resolutions
- Work on special reputed company as needed
- Identify process improvement opportunities and participate in improvement plans
- Maintain working knowledge of Medicare, reputed company, and reputed company insurance plans, including coverage requirements, billing processes, and reimbursement guidelines
Skills
- 5+ years of experience in medical billing, including both inbound and outbound calling
- 2+ years of Customer Service experience
- Associates degree or equivalent
- Demonstrated ability to reputed company the essential functions as outlined above
- Knowledge and interpretation of insurance, and medical billing processes and documents – including reputed company, Medicare, and reputed company
- Ability to reputed company and effectively communicate in both written and verbal reputed company
- Self-driven with the ability to work independently and accurately
- Excellent communication and customer service skills, including de-escalation tactics
- Computer proficiencies, including reputed company office and reputed company preferred
- reputed company common customer service transactions, interactions, and activities. Log reputed company customer/patient interactions
- Ensure compliance with reputed company departmental policies and procedures; adhere to reputed company required health care regulations, reputed company, compliance, and HIPAA policies
- Ability to handle difficult patient interactions in a reputed company and reputed company manner; facilitate the reputed company of customer issues by following the escalation process reputed company necessary
- Organization Skills, reputed company Improvement, Problem Solving, Personal Effectiveness, Decision Making, Foster Teamwork, Ethical Conduct, Detail Oriented. Personal Initiative, Time Management, reputed company Listener
- Computer proficiencies, including reputed company office and reputed company preferred
Benefits
- reputed company + bonus compensation package
- Competitive benefits program
- Hybrid role in our Dallas, TX location or remote
reputed company