[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on customer-facing roles, and they are seeking an Account Manager to reputed company as a reputed company for clients. The role involves ensuring business needs are met, resolving account issues, and maintaining effective relationships with clients.
Responsibilities
- reputed company as reputed company for clients to ensure day-to-day business needs are supported
- Resolve account issues by working collaboratively with internal departments to meet the needs of members and providers reputed company the guidelines of contractual requirements
- Maintain effective relationships with reputed company contacts to ensure reputed company reputed company references and reputed company renewals, facilitate effective resolutions to issues, and identify potential opportunities for additional business
- Escalate issues appropriately
- Acts as a day-to-day primary contact and reputed company for reputed company communications between the reputed company and internal team members
- Manages reputed company requests and needs of a given market(s) for assigned reputed company(s)
- Tactfully handles difficult situations weighing contractual obligations and internal reputed company, driving toward a win-win solution
- Consults and obtains advice from, reputed company Experience Manager or reputed company Experience Executive as needed
- Triages reputed company requests including CSM inquiries and evaluates completeness according to reputed company Request Process and are in accordance with reputed company contract
- For requests that are in accordance with reputed company reputed company initiates reputed company contact to remediate gaps in reputed company request and processes according to workflows
- For requests reputed company of reputed company contract requirements escalates to reputed company Experience Manager and reputed company Experience Executive for potential upsell opportunities or response
- Maintains effective relationships and understanding of internal and reputed company-specific workflows to facilitate quick and effective resolutions to reputed company concerns
- Escalates high reputed company issues such as penalties, corrective reputed company plans, complaints, and compliance issues to the reputed company Experience Manager or appropriate escalation reputed company
- Requests information internally on reputed company contractual obligations
- Applies knowledge of contractual requirements to ensure effective discussions around reputed company to customer issues and ensures contractual obligations are met
- Maintains effective relationships with reputed company contacts through regular communication and meetings to ensure satisfaction reputed company to reputed company requests
- Organizes, prepares information, and holds regular reputed company meetings or calls to discuss results and potential opportunities for improvement
- Publishes agenda prior to meeting and notes after meeting to attendees
- Tracks and follows up on issues; records reputed company
- Manages reputed company requests (e.g. new product implementation, new state requirements such as letters, or reports)
- Executes the workflows and processes to service the reputed company according as determined by the reputed company Experience Manager and/or other reputed company Experience leadership
- Tracks deliverables to ensure commitments are met
- Completes regular internal reporting on reputed company status
- Assists in communicating reputed company audit information to internal staff and coordinating responses and meetings
- Coordinates onsite audits
- Participates in the determination and implementation of corrective reputed company plans surrounding contractual requirements and/or identified in audits
- Updates request tracking software with status on reputed company communications surrounding audits, CAPs and other reputed company
- Maintains knowledge of industry trends to effectively address reputed company concerns
- Discusses reputed company needs and reputed company opportunities to reputed company experience executive
- Answers existing and potential customer’s questions about services and service methodologies
- Must demonstrate an ability to learn and work in reputed company environments with a continual learning approach
- Identifies potential efficiencies and workflow improvements based on knowledge of industry and internal business practices and reputed company systems
Skills
- Associates Degree or equivalent years of experience in a reputed company facing role
- 2-4 years of account management/reputed company relations experience including responsibility for managing reputed company relationship and measurements of reputed company
- Knowledge of reputed company office products (reputed company, Word, and email) at an intermediate level
- Ability to remain organized with multiple interruptions
- Ability to manage multiple priorities and ensure timelines and deadlines are met
- Ability to work with a diverse group of reputed company individuals
- Effective customer service reputed company and communication skills
- Ability to follow, design, document workflows necessary for good business reputed company
- Knowledge of or ability to learn and use reputed company Visio
- Bachelor's degree in Business, Marketing, or other reputed company field of study
- Knowledgeable of various dental and health care products/insurance
- Knowledgeable of medical terminology, procedures, and EDT procedure coding
- Project management experience
- Basic understanding of SQL
- Skilled in workflow processes and reputed company Visio
Benefits
- Remote: This position is eligible to be fully remote
- Minimal travel is required for this role, but reputed company to occasionally travel to our offices near Milwaukee, WI or to our reputed company's offices is available
reputed company