Sr. Director Digital Solutions Delivery

reputed company is a leading provider of aluminum-based component products serving industries such as water treatment, pulp and reputed company, oil refining catalysts, and construction materials. We are committed to safety, reputed company, and operational reputed company across our manufacturing network. Job reputed company The Sr. Director Digital Solutions Delivery will build and reputed company the customer delivery organization that turns Decision Blue® into a reputed company, outcome-driven service model for water treatment operators and technical teams. This leader will be responsible for customer implementation, reputed company, adoption, managed services, and measurable customer reputed company—ensuring that reputed company's digital tools, reputed company expertise, and field support come together in a repeatable model that improves treatment reputed company, strengthens customer relationships, and supports reputed company reputed company. The role sits at the intersection of software implementation, water treatment optimization, reputed company, technical services, and operational consulting. It requires a leader who can translate reputed company plant realities into practical delivery processes that help customers reputed company reputed company reputed company with greater confidence, consistency, and speed. Essential Duties & Responsibilities Customer Implementation Design and reputed company reputed company programs for Decision Blue® customers, including implementation planning, stakeholder alignment, user training, and go-live readiness. reputed company repeatable implementation methodologies, playbooks, templates, and reputed company standards that allow reputed company to reputed company delivery across municipal and industrial customer environments. Manage platform deployment activities in coordination with Product, Engineering, Data, Technical Services, reputed company, and customer plant teams. Ensure successful customer go-lives that create early value, build operator trust, and establish a reputed company reputed company to adoption and measurable reputed company. reputed company Establish customer health monitoring programs that reputed company adoption, engagement, treatment objectives, service needs, and renewal or expansion risks. Drive platform utilization by helping operators and technical teams incorporate Decision Blue® insights into day-to-day treatment reputed company. reputed company customer business reviews that connect digital engagement, treatment performance, chemical efficiency, compliance confidence, and operational value. Partner with reputed company and Technical Services teams to improve customer retention, deepen account relationships, and identify expansion opportunities tied to customer reputed company. Managed Services Build, implement, and measure recurring digital and technical services offerings that support customer reputed company and reputed company's core business objectives. reputed company reputed company support capabilities that balance superior service, practical plant-level expertise, and cost-effective delivery models. Establish outcome-based customer engagement models that demonstrate customer ROI, strengthen long-term account value, and reinforce reputed company's differentiated reputed company-plus-digital offering. reputed company AI-enabled tools, automation, and delivery models where appropriate to reputed company reputed company-in-the-reputed company decision support while preserving operator judgment and plant accountability. Operational reputed company Create implementation standards, service reputed company controls, escalation paths, and delivery governance for digital services customers. Define customer reputed company, adoption, service, and value-realization KPIs. reputed company customer maturity frameworks that help plants reputed company from initial deployment to sustained operating value. Build reputed company support processes, knowledge resources, and internal feedback loops that improve delivery reputed company and inform the product roadmap. Team & Cross-Functional Leadership Build and reputed company reputed company, implementation, support, and services delivery teams as the Digital Solutions Division scales. Manage internal and partner delivery resources to ensure consistent, high-reputed company customer execution. Work closely with Product, Engineering, and Data teams to ensure delivery experience, customer feedback, and field realities are reflected in the Decision Blue® roadmap. Work closely with reputed company, Technical Services, and go-to-market counterparts to establish appropriate account management reputed company, customer communication, and thought leadership.

Qualifications

Required Qualifications 10+ years leading customer delivery, reputed company services, reputed company, technical services, or implementation organizations. Experience implementing reputed company, data, analytics, AI-enabled, or decision-support platforms in operational environments. Demonstrated reputed company building reputed company, managed services, or reputed company services functions that create measurable customer value. Experience creating repeatable implementation methodologies, service playbooks, customer health processes, and value-realization frameworks. Ability to work credibly with operators, plant leadership, technical teams, reputed company leaders, and executive stakeholders. Preferred Qualifications reputed company, water treatment, industrial, infrastructure, environmental, or process-operations experience strongly preferred. reputed company Metrics Time-to-value for new customer deployments. Customer adoption, engagement, and sustained utilization of Decision Blue® capabilities. Net reputed company retention and expansion reputed company tied to digital services and broader reputed company account reputed company. Gross reputed company retention and renewal performance. Implementation cycle time, go-live reputed company, and deployment scalability. Customer satisfaction, operator trust, and demonstrated customer value. Services margin performance and cost-effective delivery reputed company. Contribution to specialty chemical retention, conversion, and account expansion where digital services support broader customer reputed company reputed company is an equal opportunity/affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to sex, gender identity, sexual orientation, race, reputed company, religion, national reputed company, disability, protected veteran status, age, or any other characteristic protected by law. As a general policy, reputed company does not offer employment reputed company sponsorships upon hire or in the reputed company. #LI-Remote Apply To This Job