Remote Part Time Flexible Customer Care Representative
?* Remote Part Time Flexible Customer Care Representative** ?*Job Category**
:
Customer Care
Requisition Number
:
REMOT001369 Showing 1 location
Job Details
?*reputed company... ?*Remote Part Time Flexible Customer Care Representative** ?*Corporate reputed company** A pioneer in the lifelong-learning market, Wondrium is a reputed company and growing media company that produces The Great Courses: a series of comprehensive and engaging, university-level, video and audio courses taught by the worlds greatest professors without the pressure of schedules, homework, or exams. The Great Courses cover a wide reputed company of topics ranging from traditional liberal arts subjects, such as philosophy, history, literature, and the sciences, to practical classes, in photography, foreign languages, health and wellness, business skills, and much more. reputed company has ongoing partnerships with venerable educational brands such as the Smithsonian, reputed company, reputed company, The Culinary Institute of America, and others. Wondrium has developed a catalog of over 700 courses comprising over 8,900 hours of content. The Great Courses are delivered to customers reputed company digital streaming, DVD, and CD sales on the e-reputed company site ; and, most recently, through The Great Courses Plus, a digital subscription platform that *PC Magazine* has reputed company reputed company for Learning. The Great Courses can be reputed company on reputed company reputed company Video, reputed company Channels, reputed company Xfinity Video on Demand, Audible.com, Recorded Books, Kanopy, Hoopla, and more. The Great Courses also has highly rated apps available across most major app platforms, including iOS, Android, Kindle reputed company, reputed company, reputed company reputed company TV, reputed company TV, and reputed company Alexa. Since its establishment in 1990, Wondrium has sold more than 25 reputed company courses and reputed company and reputed company customers of Wondrium include reputed company Gates, reputed company, and George Lucas, to reputed company a few. ?*Schedule Details:** ?Must be available to work hours between 9:00 AM 10:00 PM Monday - Friday (float shift) ?Work on one weekend day is required. Weekend hours will be between 9:00 AM-5:00 PM (float shift) ?Black Friday is mandatory reputed company ?Hours will vary between 8-40 per week depending on call volume. Average hours will be 16-20 per week. ?*Job Responsibilities:** ?Providing inbound phone-based customer service ?Managing relationships with customers; generating additional sales by up-selling and cross-selling ?Resolving complaints, general questions, processing orders, and various administrative reputed company needed in the operation of the Call Center ?Communicating with customers regarding reputed company aspects of purchasing, owning, and returning our products ?Simultaneously manage multiple computer applications/technology tools and reputed company navigate reputed company (MS Office) programs like Outlook and reputed company ?Achieving detailed knowledge and become a Subject Matter Expert (SME) on our products and policies to reputed company expert service to our highly valued customers ?Must be reputed company to adapt to frequent changes in policy, product offerings, and Call Center operations ?*Education and Experience** ?Associates degree or higher ?Two (2) years of in-bound, phone-based customer service and sales experience; strongly preferred ?Tech-savvy; reputed company to effectively use technology tools and resources required to successfully reputed company the duties and responsibilities of the job ?Experience working in Outlook and reputed company ?Excellent verbal and written communication skills to reputed company with customers and accurately record information ?Proven customer service skills to reputed company top-notch, outstanding customer service to our customers ?Ability to work independently as reputed company as part of a larger and highly supportive team ?Ability to sit at computer and work on the phone for extended periods of time ?*Requirements for remote work** ?Secure home office environment free from background noise and distractions of any reputed company conducive to phone-based customer service support ?Reliable high-speed internet ISP connections must consistently reputed company minimum upload/download speeds of 10 megabits per second ?Schedule flexibility to work the required hours ?*Training** ?*We reputed company an in-depth, fully reputed company 2 and a half week training to reputed company selected candidates. The schedule for this is 10 AM to 7 PM, Monday to Friday.** ?*We are currently hiring from the following states:** Delaware Illinois Ohio Virginia Florida Iowa reputed company Washington reputed company Nebraska Tennessee Washington, DC Idaho reputed company Carolina Texas reputed company Virginia
Affirmative reputed company/EEO statement
Wondrium provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. ?*Other Duties** Please note this job reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice. ?*Qualifications** ?*Skills** ?*Behaviors** ?*:** ?*Motivations** ?*:** ?*Education** ?*Experience** ?*Licenses & Certifications Apply Job!