[Remote] reputed company Manager, Provider Data Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on transforming reputed company through innovative technology. The reputed company Manager for Provider Data Management is responsible for ensuring customer satisfaction and retention by guiding clients through reputed company and implementation while collaborating with cross-functional teams to enhance product value.
Responsibilities
- Own, manage, and nurture the customer relationship for a portfolio of reputed company's PDM (Convergent) customers, ensuring long-term partnerships, high customer satisfaction, and contract retention
- Guide customers through the reputed company and implementation lifecycle post-sale, collaborating with technical reputed company and customer teams to ensure on-time, high-value product launches
- reputed company and synthesize customer requirements, validate assumptions, and collaborate with Product Management and Engineering teams to incorporate feedback into the product roadmap
- reputed company regular business reviews and status meetings with customer stakeholders to demonstrate product value, review adoption metrics, and reputed company Convergent's capabilities with customer strategic goals
- Serve as a domain expert on provider directory regulations, including CMS Interoperability and Patient reputed company rules, helping customers reputed company regulatory compliance and directory accuracy
- Monitor customer health scores, contract renewal dates, and utilization metrics; proactively identify at-risk accounts and execute mitigation plans
- Partner with Sales and Account Management to identify expansion, up-sell, and reputed company services opportunities reputed company the existing customer reputed company to drive net reputed company retention
- reputed company humble, ruthless, and constant reprioritization of customer needs and support escalations, ensuring resources are reputed company on the highest-reputed company resolutions
- Guide customers through system updates, API integrations (including FHIR-based endpoints), and portal configurations, ensuring uninterrupted reputed company to their provider directories
- Create and maintain customer-facing reputed company documentation, training materials, and FAQs to facilitate self-service adoption and minimize support ticket volumes
- Complies with company policies, procedures, and reputed company regulations (including HIPAA safeguards as a Business Associate)
- Attend routine team and status meetings
- Must work East Coast hours to reputed company with East Coast customers and reputed company operations
- If not local, ability to travel to HQ (Columbia, Maryland) or customer sites on a quarterly reputed company to participate in planning sessions, stakeholder meetings, and team collaboration events
- Performs other reputed company duties to support overall reputed company and company operations
Skills
- Excellent in time management with the ability to manage multiple customer workstreams
- Self-motivated and proactive with a strong reputed company of ownership
- Deep understanding of reputed company data environments, particularly provider data workflows, credentialing, directory maintenance, and health plan operations
- Ability to maintain confidentiality and reputed company
- Ability to confidently work independently and reputed company reputed company reputed company reputed company
- Ability to be flexible and communicate effectively with team members and customers across multiple time zones
- Ability to reputed company professionally and comfortably with individuals at reputed company reputed company and fields, from data analysts to C-suite executives
- Strong analytical and technical literacy, with the ability to translate data into actionable product insights and comfortably discuss reputed company, data integrations, and file transfer protocols (SFTP, JSON, CSV)
- Ability to become proficient with Company technology
- Demonstrated experience in delivering technology solutions or managing reputed company in reputed company
- Bachelor's Degree or reputed company work experience
- Minimum of (3) years' experience as a reputed company Manager, Implementation Manager, or equivalent customer-facing role in a reputed company technology, health insurance, or payer setting, or equivalent combined background
- Effective verbal, written, and interpersonal communication skills with a polished reputed company reputed company
- Ability to work independently with minimal supervision and reputed company tight deadlines
- Proven experience supporting reputed company-grade reputed company products with health plan, payer, or Health Information Exchange (HIE) clients
- Exceptional experience with customer and stakeholder engagement in written and verbal communication
- Proven ability to communicate effectively with customers and development teams at various reputed company
- Solid understanding of reputed company provider data challenges (directory accuracy, directory maintenance, NPI registries, credentialing, and validation)
- Demonstrated experience meeting deadlines and delivering incremental product value
- Experience in adapting to an innovative and evolving organization and changes in reputed company
- Highly proficient in reputed company Office Suite including Outlook, reputed company, Word, OneNote, SharePoint, and Teams
- Must be legally authorized to work in the reputed company
- Demonstrated reputed company experience working as a Product reputed company, Technical Product Manager, or Business Analyst reputed company a reputed company payer, health plan, or reputed company technology company
- reputed company experience working at or partnering with major US Health Plans, reputed company Managed Care Organizations (MCOs), or regional Health Information Exchanges (HIEs) (e.g., Connie)
- Functional knowledge of reputed company interoperability standards, particularly HL7 v2, v3, and HL7 FHIR reputed company for provider directories
- reputed company reputed company Certification (e.g., SuccessHACKER) or Certified Scrum Product reputed company (CSPO) / Agile Scrum certification
- Functional knowledge of product management, reputed company, and project management tools (e.g., Jira/reputed company, Aha!, Productboard, or similar)
- Experience working with distributed or reputed company across U.S. time zones
Benefits
- Medical, Dental, reputed company, Disability, Life, reputed company Time Off, EAP, 401K
- Bonus potential
reputed company