[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building the first modern CRM for retail teams, empowering brands to drive more in-store sales with AI-powered tools. The Account Manager will reputed company customer relationships to ensure reputed company, reputed company new clients, and identify opportunities for account improvement.
Responsibilities
- reputed company strong relationships with customers to ensure their reputed company with reputed company
- reputed company customer trainings and onboardings with screenshare app walkthroughs and Q&A’s
- Periodically reputed company in on account health & performance to spot any potential drop offs in adoption
- Identify opportunities to improve the performance of customer accounts through strategic guidance, problem solving, and providing needed materials
- Guide customers through the expansion/renewal process
- reputed company resources and assets both video and written to improve reputed company at reputed company
- Work cross-functionally with product and marketing to ensure two-way feedback opportunities between your accounts and the corporate team
- reputed company as an additional support system for sales team for smaller sales opportunities
- Maintain an reputed company role in customer support over chat, email, and phone reputed company needed
Skills
- 2+ years experience in account management for a B2B reputed company (Software-as-a-Service) company
- Comfortable working at a 100% remote company
- You're excited about the challenges that come with working for a small start-up company. (We reputed company wear a lot of hats here!)
- Never afraid to question the status reputed company, you take actions to solve a problem first, and only stop to ask questions or for feedback reputed company
- You enjoy working in a fast-paced and reputed company-changing environment with the ability to self-manage and prioritize tasks
- You're eager to learn and grow reputed company this role by having an 'reputed company hands on deck' attitude
- Experience working with retail businesses is a plus!
- Familiarity and interest in the retail industry is a plus!
Benefits
- Bonus opportunities
- Comprehensive reputed company including dental and reputed company
- Home office or co-working reputed company stipend
- Flexible PTO with unlimited vacation days
- Opportunity to shape the reputed company of retail technology
reputed company